Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2020

Luna

Orange to Melbourne, Australia
The Jetpets experience from the first call until the end was fantastic. We’ll definitely use this service again in the future 🙂 Luna was happy and excited on pickup and that’s also credit to the way Jetpets handled her 2 flights. Thanks a million

JANUARY 2020

Baylor

Townsville to Adelaide, Australia
Hi Mickayla,   I wasn't exactly sure who to write to because so many people at JetPets helped Baylor get to me safely! I was really anxious about him flying to me so young--on the very day he turned 8 weeks! But you were all so amazing. I was so glad that you checked the weather and kept an eye on that for him, and then rearranged the flights to make it a more comfortable journey. And I was surprised myself at the relief I felt when I got the report card from his stopover in Brisbane! It was such a relief to know that he was happy and content--as well as friendly! When I picked him up in Adelaide, he was so chilled and happy--he obviously enjoyed his flight! He licked me all over and knew I was his mum straight away. He's settled into his new home so quickly, and is so delightful. Sorry to be going on so much, but I'm totally in love with him, and I'm so grateful to all of you for looking after him so he could come home!   All best wishes, Lesa

DECEMBER 2019

Marlee

Adelaide to Newcastle, Australia
Would like to thank Jetpets for the safe arrival of our new fur baby Marlee.... a special thank you to the 2 ladies I dealt with throughout the day checking up that she’d made the flights & all was well with her. Will definitely recommend Jetpets.

DECEMBER 2019

Monty

Brisbane to Perth, Australia
Just wanted to say a big thankyou for getting our little fur baby, Monty, here safely last week. He is so little, and we appreciate the care he was given on his journey from Brisbane to Perth!

DECEMBER 2019

Kira

Vancouver to Perth, Australia
Hey Nicole, The first week home has been quite hot for Kira with temperatures over 40 degrees everyday. We have been stuck inside most day with little time spent outside. However, she is settling in well thankfully, eating and drinking normal again and is her happy self. Thank you to Jetpets and especially yourself  for all your hard work and courage to stay strong in the last couple of weeks with the paperwork etc. Thank you so much ! We are still over the moon excited to have her back ! Now my daughter Lillian is walking and all over her haha. Anyways, thank you again, we are a family of 4 again.