Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

OCTOBER 2015

Zephyr

Sydney to Vancouver, Canada

Hey Nicole, Thanks for getting her over here safe and sound. She was a little worn out and confused (understandably) when we picked her up in BC but she has bounced back pretty quick. Thanks again and all the best.

Kind Regards Mark

SEPTEMBER 2015

Buster and Trixie

Sydney to Minneapolis, United States
Hi Nicole. Buster and Trixie have arrived safely and are settling in just fine. Here they are on the verandah on the farm. Thanks for everything. Lori.

AUGUST 2015

Cordi

Perth to Calgary, Canada

Hi Chelsea,

I just wanted to say thank you for your assistance with getting Cordi to us in Calgary safely. He loves his new home in the Canadian Rocky Mountains.

We took this picture just after we picked him up from customs.

Thanks again, Terry

AUGUST 2015

Zoe

Sydney to Winnipeg, Canada

Hi Melanie,

Here is a photo of Zoe loving the outdoors here in Thunder Bay.

She has settled into her new country and is enjoying all the new smells there are to sniff!

Moving Zoe across the world was a big decision and one that I was really worried about, especially since there were three flights to make. It was very comforting to have the Jetpets team talk me through the entire process and help when selecting the right size crate. Your team came after hours since I couldn't be home during the day, which was wonderful customer service. Before boarding the flight to Vancouver, a photo of Zoe was sent that showed her all smiles and it really calmed my fur-mum nerves 🙂

When meeting her in Winnipeg, she and I were extremely happy to see each other and I could tell that she had been well looked after during her overnight stay in Sydney and her comfort stop in Vancouver.

We are both thankful that our move to Canada is complete and I could not be happier with you, Melanie, and the Jetpets team for taking such great care of Zoe.

All the best!

Katie and Zoe

MAY 2015

Ribeye

Sydney to Las Vegas, United States
 

Hi Natalie, Just wanted to thank you and your colleagues for all of your help! Mr. Ribeye is home safe and sound- already eating & drinking & playing! We are so grateful to have our furry son back with us!!! Thanks again for everything! Love, Misty, Rob & Ribeye