Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

OCTOBER 2019

Daisy

Singapore to Coolangatta, Australia
Dear Nicole Thanks for your note and attention and thoughtfulness to Daisy's journey. She arrived yesterday and was quite nervous but is getting used to the sea air at Surfers Paradise. Here is a pic of Daisy by the beach! Thanks again and I will be sure to tag in photos once we get organized. Best wishes Lydia

OCTOBER 2019

Dolly & Dixie

Amsterdam to Sydney, Australia
Thank you so much Nicole! My babies are home! Jetpets have yet again delivered over and above and given me total peace of mind. I cannot thank you enough xx

OCTOBER 2019

Smudge

London to Melbourne, Australia
Hi Emma,   A few weeks gone by now and just wanted to let you know the Smudge has settled in brilliantly over here.   Thanks to all of your for your support over the last 6 months, it has been amazing to know there’s someone out there looking after our little cat while we couldn’t.   Here’s a photo of him enjoying Australian life (though sleeping in our soon to be born baby’s playmate, naughty cat!!)   Thanks,   Ben and Becca

OCTOBER 2019

Leala, Alfie and Alex

Mickleham Quarantine to Melbourne, Australia
Dear Chris   It is a very happy house we have tonight! It is so fantastic to have all or babies back. They were running around for at least an hour when they arrived. It was dark before we were able to get them in bed for cuddles.   Thank you for taking such great care of our furbabies. They were so jolly when they arrived. There are no words to describe the joy to be with them again.   Thank you again and kind regards   Jeanné

SEPTEMBER 2019

Kaminari

Tokyo to Sydney, Australia
Hi Emma,   Thanks for checking in…  was fantastic to have Kami-chan arrive to us yesterday…   very pleased that it all ended up wrapping up ok after the dramas a few weeks ago…   Kami-chan on first reaction to being re-united with us was her super enthusiastic self, handing out the lickie kisses..   and then as is her way, she let me know that ws was quite angry with me for much of last evening, avoiding eye contact, snubbing betting petted…   her way of telling me she did not appreciate the last two weeks…   by this morning, I think I have been forgiven, back to being her normal self…   She’s going to be a while settling in to the new place, more space than she is used to…   our yard in Tokyo was about 20 sqm in total size…  our new place in the Central Coast has 1.5ha of paddock…   she also has some co-residents, being the 5 resident sheep who came with the house…   Photo attached of Kami-chan meeting the sheep yesterday evening…    both the sheep and the dog remain quite wary of each other, probably will stay that way 😉   A special thanks to yourself and the rest of the JetPets team for getting us through the journey…   very much appreciated the attention to detail.   Yours, Derek