Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2016

Lady Di

Sydney to London, United Kingdom
Hi Andrew/ Lara, Thanks for everything - Di is safe and happy in her new home now. I couldn't be happier with how everything was handled and am so relieved it all went so well.

JANUARY 2016

Cleo & Antony

Sydney to London, United Kingdom

Hi Melanie,

Good to hear from you.  It's freezing here, I believe it was 44c the other day and has dropped to 18c!!

Cleo & Antony arrived safely in London and have settled well into their new home.

They were naturally fed up with the whole travelling thing & gave the Staff at the Animal Reception Centre at Heathrow some hisses & scratches, which is to be expected.  They were very happy to see Mummy after the long journey (as was I).

I would very much like to thank you and the team at Jetpets for your professionalism, efficiency and care during the whole process, from the moment I made the first call to you, Adam collecting my babies (later calling to advise they had settled in well at the "departure lounge", (as he could see I was rather distressed when he collected them in the morning), to the follow up emails once we all landed in London.

You and the team are professional, caring and leave no stone unturned.  Thank you for making this process easy and as stress free as possible. I've already recommended you to others.

DECEMBER 2015

Aiko and Yuki

Brisbane to Minnesota, United States

Hi Melanie, just letting you know Aiko and Yuki arrived today and are at home in Minnesota. They arrived in wonderful condition and had been cleaned on arrival in LA

They don’t look stressed at all and are already running around doing cat things?

We thank you for your time and will recommend Jetpets in the future. Please pass on our thanks to each of your team as it takes a team to provide a great service

Regards Gerry & Wendy

DECEMBER 2015

Icy

Sydney to Abu Dhabi, United Arab Emirates

Hi Danielle

ICY is fine and enjoying Abu Dhabi. He was bit tired after the long travel and slept a lot, but became normal after few days.

Thanks for your assistance, we will contact you in future if we need to move him back again.

Best Regards

Jagath

DECEMBER 2015

Nala

Darwin to Rarotonga, Cook Islands

Hi Brooke, thank you for your email. I have attached a few photos of Nala in her new home.

Nala enjoys climbing the cocanut tree's here. She has also enjoys walking along the beach. Most of all she loves cuddles when its raining outside. Thank you for ensuring her safe passage here. She was expectedly a little shaky at first , but the airport told us that she had been very friendly to everyone. She settled in pretty quickly and is enjoying her freedom of running about chasing flies and lizards around. Its her hobby.

A big thank you to all who where involved in taking care of her.

Stacey, Absalom and Nala xx