Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2015

Winston

Sydney to Auckland, New Zealand
Hi Nicole, As requested, here he is the day after his arrival. He is already acting like his usual 'royal highness' Winston and taking over. 🙂 Although it will take him a few weeks to settle in properly, things look very promising that this is his best move yet. Thanks for your whole team's help in this, Regards, Rebecca.

NOVEMBER 2015

Kevin

Sydney to Dublin, Ireland

Hi Nicole,

I just want to thank you very much for arranging Kevin's big trip to Ireland. He is settling in well.

Jetpets have been fantastic, and I will make sure to recommend you to my friends. You have all been beyond amazing and I really appreciate it, as I was worried about how he would be travelling all that distance.

He is loving the company and its great to have him here.

Thanks again to you all for a fantastic service.

Andrea and Kevin!

OCTOBER 2015

Mr Rumtum

Melbourne to Manchester, United Kingdom

Hi Chelsea,

I just wanted to let you know that we picked up Mr Rumtum from the airport on Wednesday and he has been very happy and settled from the get go. For such a nervous cat, we are all amazed at how happy and relaxed he seemed. He's settled straight into his new home here in the UK and has been happily sleeping on my bed every night since arrival.  I've included a picture of him, looking a bit worn out but totally pleased with himself, on my lap just five minutes after arriving.

I'm so impressed with the easy, caring and helpful service provided by Jetpets and wanted to say a huge thank you to yourself and all of the other staff who helped me to organise the trip for Mr Rumtum. Being at a distance when organising the trip I was very anxious as to how it would work and how Mr Rumtum would manage but you've far exceeded our expectations at every stage.

Thank you again for all of your help and for dealing with my endless neurotic questions!

Kind regards,

Natalia

MAY 2015

Pippa

Brisbane to Darwin, Australia

Sarah,

A million thanks to you and the team for getting Pippa back to us safe and sound! She was completely stress free, relaxed a very happy girl. It is a great pleasure to have her back with us, is eating like I have never seen her eat, is out and about in the garden and part of the family once again.
Jason (as everyone) was a great pleasure to deal with and we are genuinely appreciative for the extra time and care and attention that was given to us as humans and Pippa as a cat.
Warmest of regards.

Rebecca, Emily (humans), Pippa and Smokey (cats) and Matilda the Cavoodle.

APRIL 2015

Sammy

Sydney to Manchester, United Kingdom
Hi Natalie,
We would like to say how absolutely delighted we are with the service we received from Jetpets and your partners in Manchester, UK. We were impressed with the whole arrangement from when our cat, Sammy, had boarded with you for a few days prior to hopping on board 2 flights from Sydney to Manchester. The crate and mat that were provided were of excellent standard, along with the re-fillable water bowls.
Our cat is now happy in her new home in England and we will be sure to recommend Jetpets for any pet owners who are thinking of having their pets do the long haul across the globe.
We can't thank you enough for your professionalism and understanding of our needs for our cat.
Kind regards,
Danny & JoJo
PS. In the first photo, she kept sleeping under our bed covers, as she had shed her winter coat in Australia and so it was slightly cold for her in England to begin with. She's adjusted now and it's nice that she's not malting at the moment.