Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

AUGUST 2019

Rubble

Brisbane to Sydney, Australia
Thanks Jetpets for getting my new puppy home safe and sound to us! I missed him being dropped off home by about 5 mins, but my kids and husband were home to receive him. He was in good spirits and happy little puppy (albeit a little tired – no doubt a big day for a 9-week-old pup travelling from QLD to NSW!). The whole process from start to finish was so easy and I was kept informed via text at all times of his movements. I called the customer service people twice on his travel day as I had some questions - Once to confirm what time he'd be dropped to my home and the 2nd was to double check how far from my home they were so I had a better ETA on his arrival. Both times the customer service staff were friendly and helpful and I really appreciated Lara (2nd call) making the effort to contact the driver to find out a more exact time for my puppy, Rubble, to arrive.

AUGUST 2019

Lola

Barcelona to Coolangatta, Australia
Emma can't thank you guys enough your all amazing. Lola is settling in well and definitely remembered me and Lee which made us so happy. She is slowly getting used to Fred our other cat but does hiss at him now and again! But we are so shocked at how well she coped with the traveling and settled in straight away we can't thank you enough xxx

AUGUST 2019

Cole

Melbourne to Brisbane, Australia
Hi Belinda Thank you for your assistance. The pic of cole at the airport was a wonderful touch and made us very happy. Attached is a pic of him at home. Thank you for looking after him. Will be sure to post reviews. Have a lovely week. Tom

JULY 2019

Honey

Perth to Sydney, Australia
Hi Olivia, Thank you so much to Jetpets for such a smooth relocation for our fur child. She was in excellent condition when she arrived and was very happy to see us. The pet handler was fantastic and told me Honey had such a lovely nature that she hung out in the office with the staff before being delivered to us. Made our hearts very happy. Thank you again. I'd highly recommend anyone looking to relocate a pet to use Jetpets. We are very appreciative. Kind regards Emily

JULY 2019

Ava

Sydney to Perth, Australia
Thank you so much Jetpets for delivering my precious cargo. She arrived happy healthy and relaxed all the way from Sydney to Perth. Such professional service- I was kept updated throughout the whole process Thanks again Jetpets !!