Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2016

Fritz & Ozzie

Syndey to Port Vila, Vanuatu
Hi Nicole The move went very smoothly thanks to you & your professional team at Jetpets. I couldn't be happier. Attached is a photo of me & the dogs not long after we arrived in our rock pool. Karin

SEPTEMBER 2016

Chop

Sydney to Melbourne, Australia

I have not stopped raving about JetPets. From the first phone call to all of the emails, I was astounded at how brilliant the service was. I also thought that it was brilliant that I had the direct email of the person I had been dealing with (Jimmy/James) who was so helpful. I was a little worried about sending our new pup and JetPets made me feel so much better. Even the pick up process was seamless, the team at the Tullamarine office were helpful, knew exactly who we were there to pick up and just friendly in general.

Chop arrived safely and appeared not to be too traumatised by the ordeal. I felt as if we were dealing with a small family business where everyone had an invested interest in providing the bets possible service and experience. Not once did I feel like I was just a reference number amongst loads of other people. I would highly recommend JetPets to any of my friends, family or co-workers.

Keep up the amazing work guys! Montana, Dan & (thanks to you) a very happy Chop! 🙂

JANUARY 2016

Cleo & Antony

Sydney to London, United Kingdom

Hi Melanie,

Good to hear from you.  It's freezing here, I believe it was 44c the other day and has dropped to 18c!!

Cleo & Antony arrived safely in London and have settled well into their new home.

They were naturally fed up with the whole travelling thing & gave the Staff at the Animal Reception Centre at Heathrow some hisses & scratches, which is to be expected.  They were very happy to see Mummy after the long journey (as was I).

I would very much like to thank you and the team at Jetpets for your professionalism, efficiency and care during the whole process, from the moment I made the first call to you, Adam collecting my babies (later calling to advise they had settled in well at the "departure lounge", (as he could see I was rather distressed when he collected them in the morning), to the follow up emails once we all landed in London.

You and the team are professional, caring and leave no stone unturned.  Thank you for making this process easy and as stress free as possible. I've already recommended you to others.

DECEMBER 2015

Rizzo

Christchurch to Sydney, Australia
Hi Chantel, Everything went very smoothly, thanks for all your help throughout the process! I could not have done it without you. Attached is a picture of Rizzo back in Australia once again, after an amazing year-long adventure in New Zealand, now at our new home in Cooma, NSW. I've also attached a pic of her kayaking on Lake Wanaka in NZ just before we left. Thanks again, Candice

DECEMBER 2015

Nala

Darwin to Rarotonga, Cook Islands

Hi Brooke, thank you for your email. I have attached a few photos of Nala in her new home.

Nala enjoys climbing the cocanut tree's here. She has also enjoys walking along the beach. Most of all she loves cuddles when its raining outside. Thank you for ensuring her safe passage here. She was expectedly a little shaky at first , but the airport told us that she had been very friendly to everyone. She settled in pretty quickly and is enjoying her freedom of running about chasing flies and lizards around. Its her hobby.

A big thank you to all who where involved in taking care of her.

Stacey, Absalom and Nala xx