Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
DECEMBER 2022
Robbo
Melbourne to Los Angeles, United States of America
Thanks so much!
I was filled with anxiety over this entire move and jetpets made the entire process so easy! Everyone was incredibly knowledgeable and made me feel at ease. My dog means so much to me and it was comforting to know he was in great hands.
He’s enjoying the US, but definitely isn’t loving the cold weather! 
DECEMBER 2022
Baxter
Canberra to Brisbane, Australia
Thank you so much for your diligence and swift resolution to a situation that had the propensity to be quite stressful for us.
Moving a dog and two small children under three can be quite demanding at the best of times and Baxter’s delay was not the first bad news we had received today regarding our interstate relocation.
We felt very reassured by your calm demeanour on the phone and were impressed by how quickly you resolved the situation. We were reassured that Baxter is in good hands.
Once again, thank you for your efforts and wishing you a merry Christmas and a Happy New Year. 
DECEMBER 2022
Rocco
Sydney to London, United Kingdom
He was in good spirits and has settled really quickly to the cold weather! 
DECEMBER 2022
Molly
Melbourne to Singapore, Singapore
Thank you for the patience and support from yourself and the entire team at Jetpets. We loved seeing photos of Molly prior to her flight, while she was at your facility, given that we missed her a lot and were concerned about her wellbeing. We are grateful for the timely reminders that were sent each time, as forgetting things is quite likely at times like these.
Molly says "thanks" and "hello" from Singapore! 
DECEMBER 2022
Ash
Melbourne to Perth, Australia
Our heartfelt thanks for providing such great service picking up our boy Ash from PEQ , and delivering him safely to his new home in Perth.
You were a pleasure to deal with throughout the whole process, giving us updated information every step of the way.
Keep up the great work