Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2022

Louie & Sam

Melbourne to Vancouver, Canada
We worked with Jetpets to ship our two labradors from Australia to Canada. The experience was pretty expensive, but has been well worth it for the minimisation of stress and issues on either side of the travel. Our boys were well looked after and we received timely updates at all points through their journey. Given we were travelling in the COVID era we were happy to have no issues at all and can now enjoy our boys settling into their new home in Canada. I was always given itemised information, and while I'm a deal seeker, I'm confident that I couldn't have done it myself for much cheaper.. and it would have been a whole lot more stress! I recommend chatting to the team at Jetpets and letting the experts do what they do best.

JANUARY 2022

Benson & Porthos

Canberra to Los Angeles, United States of America
Hi Rachel, Many thanks to yourself and the entire Jetpets team for making my fur boys transition to the USA so seamless. The boys were very happy to see us. The boys have settled in nicely. I loved how we were kept updated all the way and the photos of the boys getting walked before their flight was fantastic. We also tracked their flight over. I’ve attached a photo of the boys exploring their new neighbourhood.

DECEMBER 2021

Tootsie

Melbourne to Brisbane, Australia
Hi Danielle, I just wanted to thank you for the patience and professionalism you treated us with during our somewhat traumatic relocation of our Murphy, Tootsie and Magnolia back home to Queensland recently. They are doing well and adjusting to the heat of the tropics. Our daughter reported that Tootsie did not move from in front of the fan for a day and a half! You handled all our constant changes with ease, thanks to you, one of the potentially stressful parts of moving was done and dusted. Thanks again.

DECEMBER 2021

Oscar

Perth to Melbourne, Australia
We recently used Jet Pets to transport our Whippet from Perth to Melbourne Uni for heart surgery, they kept us informed the whole way and he arrived safe and sound.

DECEMBER 2021

Watson

Melbourne to Hong Kong, Hong Kong
Thanks so much for all your help Danielle - you made what could have been a stressful process very stress free!! Watson is settling in, still slightly freaked but good otherwise.