Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2021

Luca

Brisbane to Aberdeen, United Kingdom
Luca has arrived safe and sound at my brother’s in Aberdeen. I think everyone was a bit bleary eyed as the delivery was at 3:15am! But they are so happy to have him and report that he has recovered from the journey well. Thank you, and Jetpets as a whole, for all the support in getting Luca out of Australia and managing his transition back home to the UK. We are so appreciative of the care and communication throughout this process. You made it work despite the challenges posed by the global situation. Once again thank you so much Rachael.  I hope you are managing as best as possible during the extended period of lockdown.  

SEPTEMBER 2021

Nero & Ptolemy

Canberra to London, United Kingdom
Hi Dipkesh, Just a quick email to say thank you again for all your expertise and work getting Nero and Ptolemy to London for us.  They arrived safe and happy (and very jet-lagged like us) and have settled in to the London lifestyle very well. We really appreciate the extra effort you went to with diligence and expertise in finding flight solutions for them.  I couldn’t recommend Jetpets more highly and wanted in particular to acknowledge your exceptional client service to us - thank you!

AUGUST 2021

Lexi and Harvey

Melbourne to Sydney, Australia
Thank you so much to Jetpets for arranging their flight from Melbourne to Sydney in such short notice and for even delivering our babies to us around midnight, I don't know of many companies that are willing to work after business hours to this level and we really appreciate all your effort and great service so much. None of this would be possible without any of you and we are so grateful to each you. May you all be blessed for the great work you do each and every single day. As you can see from the pics below, the babies are settling in very well.

AUGUST 2021

Indiana

Melbourne to Los Angeles, United States of America
Hello!! I have been meaning to email you but have been caught up with work. Indiana is so happy and is loving his walks up to Griffith observatory! Thank you again so much for all your help.

AUGUST 2021

Boston

Adelaide to Sydney, Australia
We sent our daughter's husky Boston, to be with her in Sydney during lockdown, and for the length of time they are living in Sydney. Boston has been known to be a little nervy, but Jetpets delivered him safely and promptly, with a minimum or waiting around and a maximum of communication to myself and my daughter on the receiving end. I would highly recommend Jetpets for anyone thinking of transporting their beloved pets.