Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2021

Bruno

Brisbane to London, United Kingdom
Bruno has been settling in quite well as you can see by the pics. Once again, thank you for making this big transition so smooth, we really appreciate it! Kind regards, Toni

JUNE 2021

Alfie

Sydney to Monaco, France
Hi Rachael Alfie is safe and happy now in my husband’s arms in Monaco. He arrived in Milan in perfect condition. And hungry!!! Care had been taken to provide a new clean and fluffy airline blanket in his crate and his teddy bear was cable tied to the crate to ensure it dried and was safe during flight. Even water bowls were cable tied to prevent spills. Super happy with all the care and attention. Feel free to share my words. I’m flying tonight so will send photos next week. Thanks again Rachael for all your patience and care from all your team.

JUNE 2021

Archie

Perth to Adelaide, Australia
Hello. We have not had our dog Archie the Saint arrive in South Australia. We wanted to say a massive thank you to all who helped organise this and especially the driver who drove Archie from Melbourne today. Archie is exhausted but happy to be back with his family. Thankyou, Alicia.

JUNE 2021

Oliver

Perth to New York, USA
I was so worried about the long trip from Perth to NY for my labradoodle. His flight had to be changed due to covid related cancellations and Jetpets quickly organised other flights. I got updates and photos from the 2 stopovers on his way where he had 24 hour layovers to stretch his legs, eat, etc. He arrived yesterday safe and sound and the whole experience with Jetpets was incredibly professional and painless. I would definitely be using them again.

MAY 2021

Louie

Canberra to Zagreb, Croatia
Hi Montana, Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited. Stipe just sent us some pictures, they’ve got about another hour or so of driving. Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie. Kind regards, Marija