Customer Feedback

NOVEMBER 2019

Daisy

Our boxer dog, Daisy, travelled from Melbourne to Essex, England and arrived safe and sound, and was quickly back to being herself. Jetpets were very communicative and helpful throughout the whole process. On the day before Daisy was due to fly out of Sydney (having flown up from Melbourne the day before), Jetpets contacted us regarding the very hot weather forecast. They suggested that Daisy stay in Sydney for an extra day rather than be loaded into a very hot plane from a very hot airport, and as a result, she spent an extra 24 hours in air-conditioned kennels. In our opinion, this was a great example of Jetpets putting the welfare of our pet before their own challenges of delivering our dog on time. This was undoubtedly the right thing to do and left us feeling very comfortable about the long journey ahead. Moving a pet internationally is not a cheap exercise, but if we ever have to do it again, I would go with Jetpets without hesitation. The 5 star rating from me is fully deserved.

NOVEMBER 2019

Honey

Hi Bilijana   Just to let you know that honey is here and safe and settled in very well. She seems to have taken all the upheaval in her stride.   Thank you so much for all your help and for putting up with constant changes to itinerary.   You did an awesome job  and our family is very  very happy and complete again.   Take care Anne

NOVEMBER 2019

Callie

Hi Biljana Thanks so much to Jetpets for relocating Callie! The updates made me feel much more at ease and you all made it such an easy process. We hadn’t seen each other in 9 months so I’ve attached the video of when I saw her for the first time and some pictures from her first week in Manchester. Thanks again.

NOVEMBER 2019

Jipi

Hi Justin, Jipi arrived safe and sound in Guayaquil where he had a sleepover at the Holiday Inn, on the Saturday he crossed the Andes at 4,200 metres before arriving in Cuenca, a beautiful city where he will be staying a week. Next week Jipi will be travelling to Canoa, a fishing village on the Pacific Ocean which he will then call home. He is in good spirits, maybe a tad clingy but the myriad of new smells gets him super excited when we walk the streets. Everything about the Jetpets experience was first class especially as I’m assuming there aren’t too many requests to ship animals to Ecuador. Thank you all. Greg

NOVEMBER 2019

Meekah

Hey Justin, We are very happy to have Meekah back with us. Everything went so smoothly! Thank you for sending us the picture and report card before she took off too, it put our minds at ease a little bit. She was so happy to see us and is in good spirits, we can tell she was well looked after on her journey. We wouldn't hesitate to recommend you to anyone travelling with pets! All the best, From a pair of very grateful dog parents.