Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

AUGUST 2020

Reg

Broome to Canberra, Australia
I’m taking the time to write to you today, to thank you for the amazing service I received from Jetpets. Reg was stuck in Broome for 6 months, staying with a friend of mine. I couldn’t get him out of Broome due to the size of his need to travel in a PP100. I finally got him in a car with a kind soul that agreed to take him down to Perth. I tried many options to get a pet carrier to get him home, however none where forth coming. I so appreciated your actions to book Reg when no one would. I drove up from Canberra to Sydney to meet him and we had such a great re-union, both so happy to see each other. I can’t thank you and your team enough for getting my boy home safely, it was a patient wait and so glad for companies like yours that care. It was actually a rival company that recommended you, that must be the best recommendation going.

Many thanks Ben

MARCH 2020

Possum & Delilah

Melbourne to Auckland, New Zealand
My experience with Jetpets was amazing. I dealt with Kate Bradley she made the whole process stress free, she answered my thousands of questions and assured me my two furr babies would be okay. The portal was really easy to use and a great tool to track what needed to be done before their flight. The mobile vet that came to our apartment was very thorough and quick. The pick up service was amazing and made everything so easy. I even received photo updates of the kitties before their flight. Our cats arrived safely and are now enjoying their lives in NZ. Thank you to Kate and the team at Jetpets!

MARCH 2020

Voltez

Melbourne to London, United Kingdom
Hi Rachael, Thank you so much to you and the Jetpets team for making sure my boy got safely to the UK - he is doing really well. Still adjusting to new surroundings but is bright and happy, especially when going for walks. Thank you again, Lizzie

MARCH 2020

Dwight & Ella

Munich to Melbourne, Australia
Hi Emma,   Thanks so much for everything! Dwight arrived yesterday and was very excited. Check out the photo below 🙂 Best regards, Chris

MARCH 2020

Snow

Warszawa to Sydney, Australia
Jetpets were very competent. They knew everything there was to know about importing a dog to Australia. And there is A LOT you must know. They could answer every question and they really put my mind at ease. They made the whole process simple and easy by giving me step by step, detailed instructions and made sure that I was doing everything correctly along the way. I would definitely use them again.