Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2019

Frenchie Puppies

Brisbane to Perth, Australia
Hi, I would like to say a massive thankyou to Jetpets for organising the flights and having my 3 pups safely delivered from Brisbane to Perth today! Jetpets were more than happy to help with any enquires I had and had a speedy reply. I definitely would recommend using this company for any future pet flights you may have. Not only are they great and fairly priced but they try their hardest to keep not only the pets safe and calm but also are there just as much to reassure their owners in what can be a stressful time. I definitely would use their services again! Picture of puppies happy as Larry after a 5.5 hour flight today!

MAY 2019

Donder

Auckland to San Francisco, United States
Hi Vicki, I wanted to thank you for the exceptional customer service and support I received from you during my transition back to the states. It was really a huge help and very much appreciated. It was great to see pictures along Donder’s journey and it’s was very easy to collect him from Mac Cargo. As you can see he’s super happy. Best Regards, Teresa

MAY 2019

Mabel

Sydney to Wellington, New Zealand
Hi Aleesha, Just wanted to thank you and all the team for assisting us get Mabel the beardie from Sydney to Wellington NZ. So many questions, so many things to learn, yet all the staff guided us thru it....and she arrived safely! We appreciate all you have done.....thank you. Regards, Alison Famewynn

MAY 2019

Teddie

Sydney to London, United Kingdom
Hi Nicole, Jetpets, and especially yourself, were exceptional through the whole process. The updates and photos of Teddie with her Sydney handler were truly fantastic, very personal and reassuring. Teddie arrived safe and well and despite being hoarse from, I suspect, non-stop barking, has settled in very well. I am lucky to have family here which has assisted with assimilation in a new country. She is loving the green grass, smells and country walks which are in abundance where we are currently located. Photo proof attached. Paul and I will definitely use Jetpets again for the return journey. 100%, no doubts. Thank you all again for such a great experience, absolutely everyone we met in Sydney and everyone I spoke with over the telephone was professional, helpful and reassuring and Teddie arrived happy and well - I couldn't ask for more. Many many thanks, Claudia, Paul and Teddie

MAY 2019

Hugo

to Frankfurt, Germany
Hi Rachael, Thank you for all your help! Hugo arrived safe in Germany and is loving his new surroundings! Thanks again! Marit