Our Pet Handlers and Fleet
With over 30 years’ experience in interstate and international pet transportation, Jetpets offers a first-class experience when it comes to your furbaby’s pet travel needs.
Jetpets Pet Handlers
As animal lovers themselves, our pet handlers are experienced and caring people, and they have the very best job – reuniting families with their pets or helping families welcome a new furbaby!
With qualifications ranging from Animal Handling to Vet Nursing and Pet Behaviorists, their day-to-day consists of a wide range of responsibilities, and these are just some of them:
- Help you make sure you’ve got the right-sized airline-approved travel crate to ensure your pet’s safety, comfort and welfare during travel˜
- They’ll get to know your pet and especially if your pet has the pre-travel jitters, give them plenty of love, attention and walks
- Collecting your pet to check them in at the airport
- Checking on your pet prior to their flight, ensuring they have been to the toilet, are comfortable and have enough water for their journey
- Sending you pet travel updates* to keep you in the loop on your pet’s journey
- Taking your dog on a walk so they can have a sniff and play outside of their crate when your itinerary includes a stop at our transit lounge
- Letting them explore our cattery if their itinerary includes a stop at our transit lounge
- Delivering your pet to your home or their final destination
With the Jetpets team of pet handlers, you can rest assured knowing that your pet will be in safe hands. ˜Applicable to overseas travel only. Subject to availability and in metropolitan areas only. *Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service.
Perth to Sydney, Australia
I was quite stressed about moving interstate and bringing my dog with me and how that was going to work. Once I had enquired with Jetpets about transporting my dog from WA to NSW I was immediately at ease with the process of it all.
Jasmine at Jetpets was so incredibly lovely and patient. She has been helpful this whole process, been very responsive if I emailed her and extremely pleasant to deal with even when I had to make changes. It was really refreshing and comforting to receive really good customer service especially while going through a big move.
Melbourne Quarantine to Sydney, Australia
Moxie arrived safe and sound on Friday, thanks so much for the incredible care from you and your team.
She's getting settled and exploring her new neighbourhood, she's staked out a nice spot on the balcony with a view of the sea and a nice breeze on the nose.
I've attached some pics from our reunion and new home!
Please pass on my gratitude and appreciation to everyone who helped get her to her new home.
Brisbane to Aberdeen, United Kingdom
Luca has arrived safe and sound at my brother’s in Aberdeen. I think everyone was a bit bleary eyed as the delivery was at 3:15am! But they are so happy to have him and report that he has recovered from the journey well.
Thank you, and Jetpets as a whole, for all the support in getting Luca out of Australia and managing his transition back home to the UK. We are so appreciative of the care and communication throughout this process. You made it work despite the challenges posed by the global situation.
Once again thank you so much Rachael. I hope you are managing as best as possible during the extended period of lockdown.
Melbourne to New York, United States of America
Just emailing you to let you know that Baby has made it safely to my apartment in New York!
I want to say a BIG THANK YOU to JetPets! I was thoroughly impressed by JetPet’s professionalism and dedication to ensuring not only that Baby’s flight went smoothly, but also that her owner (me!) remained calm and assured of her safety!
Thanks so much, Rachael, for helping coordinate everything. Also, please pass on a big thank you to Lee for driving all the way to Nicholson to pick Baby up!
Thanks so much again.
I’ll be recommending JetPets to anybody I know who needs quality animal transportation services!
Brisbane to London, United Kingdom
Bruno has been settling in quite well as you can see by the pics.
Once again, thank you for making this big transition so smooth, we really appreciate it!
I was so worried about the long trip from Perth to NY for my labradoodle. His flight had to be changed due to covid related cancellations and Jetpets quickly organised other flights. I got updates and photos from the 2 stopovers on his way where he had 24 hour layovers to stretch his legs, eat, etc. He arrived yesterday safe and sound and the whole experience with Jetpets was incredibly professional and painless. I would definitely be using them again.
Melbourne to Edinburgh, Scotland
I just wanted to thank you for all the help you have given me.
Marcus arrived safely at Heathrow on Friday and we traveled up to Edinburgh together on Saturday.
He handled the relocation like a champion, it didn't phase him at all and he is now a happy Scottish dog.
Before you made contact with me I thought that I would have to travel home. I am eternally grateful for all of your help (even when I was asking 10 questions a day).
Thanks again Rachael!
PS Attached is a photo of us in York.
Canberra to Zagreb, Croatia
Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited.
Stipe just sent us some pictures, they’ve got about another hour or so of driving.
Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie.
Sydney to Seattle, United States of America
Thank you so much for all your help and for making this one of the easiest tasks in our relocation! We really appreciate the care that was given to them throughout their journey by you and your team. We also loved reading the updates and felt very reassured they were being well looked after.
The cats are settling in well and have caught up on lots of sleep!
Here are some pictures of them enjoying a sunny Seattle day.
Brisbane to Geneve, Switzerland
Ace is safe and sound settling in well to his new home. After a bath and a walk he relaxed a lot and recovered a bit from the stress of the flights. Though I think he has jet lag, was asking for food at 2am this morning!!
Thanks for your help with getting Ace to me.
Brisbane to Christchurch, New Zealand
We received updates every step of the way when we moved our cat from Australia to new Zealand. Everything was very well organised and we have Niko back with us. He has been looked after very well during his travels and has settled exceptionally well in his new house and country. Very happy!
Launceston to Adelaide, Australia
Professional friendly service the team explain all the logistics including pick up travel itinerary which you can track in real time !! The team email you and sms every step of the way !! Nothing was too much trouble and everything addressed not only for the puppy but also the owner made it so so easy !! If ever have to do it again Jetpets Australia !number 1 in my books !! Thankyou so very much professional and excellent simply the best !!
Brisbane to London, United Kingdom
We were so excited to see Roxy today. We have been so happy with everything. From the moment I rang for a quote to the moment of picking her up when landed. She travelled well, enjoyed the updates from your team during travel and has settled nicely. Bit colder here so she has a new jacket and bed which she loves.
Thank you for all your amazing effort in making Roxy's travel a pleasant experience and the peace of mind you gave our family through the transition of moving her to our new home overseas.
Whether it’s travelling to our transit lounge or to the airport, our state-of-the-art Jetpets fleet comes with temperature control and GPS tracking. Designed to transport your pet in maximum comfort when on the road, our fleet can provide door-to-door pet transport for your ultimate convenience. We can also transport your pet from the airport back to our transit lounge if your pet’s flight is delayed or cancelled^, giving them time and space to relax outside of their crate. ^Applicable for flight delays of more than 3 hours in major airports Melbourne, Sydney, Brisbane and Perth.