Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2015

Buster and Trixie

Sydney to Minneapolis, United States
Hi Nicole. Buster and Trixie have arrived safely and are settling in just fine. Here they are on the verandah on the farm. Thanks for everything. Lori.

SEPTEMBER 2015

Alea

Sydney to Paris, France
Bonjour Nicole ! Thanks again for your help with Alea's relocation to Paris. She has arrived safe and sound, a bit sulky though. Find attached a picture of Alea's first hours back in France: walking in the forrest! Thanks again, Aurélie

SEPTEMBER 2015

Zoey

Sydney to Tokyo, Japan

Hi Kelly and Melanie,

After 2 hours of bureaucracy at the airport this morning, Zoey is safely at home in Tokyo. Thank you for all your efforts!

She is happy and healthy (hasn't missed a beat) and super affectionate. We are all thrilled and love her to death. 
Regards
Andrew

AUGUST 2015

Cordi

Perth to Calgary, Canada

Hi Chelsea,

I just wanted to say thank you for your assistance with getting Cordi to us in Calgary safely. He loves his new home in the Canadian Rocky Mountains.

We took this picture just after we picked him up from customs.

Thanks again, Terry

AUGUST 2015

Zoe

Sydney to Winnipeg, Canada

Hi Melanie,

Here is a photo of Zoe loving the outdoors here in Thunder Bay.

She has settled into her new country and is enjoying all the new smells there are to sniff!

Moving Zoe across the world was a big decision and one that I was really worried about, especially since there were three flights to make. It was very comforting to have the Jetpets team talk me through the entire process and help when selecting the right size crate. Your team came after hours since I couldn't be home during the day, which was wonderful customer service. Before boarding the flight to Vancouver, a photo of Zoe was sent that showed her all smiles and it really calmed my fur-mum nerves 🙂

When meeting her in Winnipeg, she and I were extremely happy to see each other and I could tell that she had been well looked after during her overnight stay in Sydney and her comfort stop in Vancouver.

We are both thankful that our move to Canada is complete and I could not be happier with you, Melanie, and the Jetpets team for taking such great care of Zoe.

All the best!

Katie and Zoe