Pet Travel Updates

Our team of pet loving experts are always caring for your furbaby and will keep you informed on the key milestones for their journey prior to departure. This will include a variety of updates by phone, SMS or email from the moment the booking is confirmed with us.

These may include:

  • Check-in at the airport
  • Collection from the airport
  • Drop-off at your pets accommodation/boarding facility
  • An update on how your pet was during their comfort stop at our Transit Lounge
  • Confirmation of Health Clearance for International Travellers
  • Delivery to residence

 Please note that Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. Speak to your dedicated travel consultant for more information.