Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2018

Ralph and Molly

Australia to Auckland, New Zealand
Hi Michelle, Thank you for your help along the way you made the experience an easy less stressful one. Ralph and holly have settled right into Auckland and have been exploring all the parks and beaches today. They got off the plane very relaxed and excited to see us. Jet pets really looked after them and kept me informed along the way. Thank you so much! Shannan,

NOVEMBER 2018

Jeff

Australia to London, England
Hi Rachael, I just wanted to get in touch to let you know that Jeff is finally settling in to his new life in London. He's very cold but very happy. Thank you again for being so amazing and answering my endless stream of questions over the last few months. From the first time I contacted Jetpets I was impressed with the service and have already recommended to friends who have asked. Thank you again for making sure our family was safely reunited, I've attached a few photos of Jeff's journey from start to finish 🙂

NOVEMBER 2018

Coco and Lulu

Australia to Hong Kong,
Good morning Nicole I cannot thank you all enough at Jetpets for the care of Coco & Lulu. They arrived safely in HK & both the girls & myself were happy to be reunited. Due to timing we were able to pick up the girls straight after going through customs. They are settling into HK dog life fortunately they’ve had experience in apartment living before this move. Kind Regards Sharon

NOVEMBER 2018

Missy

Australia to Dunedin, New Zealand
A big thankyou to all at Jetpets. She arrived In NZ from Australia safe and sound and none the worse for wear! Very impressed with all the updates along the way and the caring and helpful attitude from all involved.

NOVEMBER 2018

Bella, Basil and Digit

Australia to San Francisco, United States
We wanted to get nice photos of the cats in the snow! Thank you so much for helping us with the biggest move we've ever done! Super relieved they coped okay on the flight and long drives! Thanks, Ellie, Basil, Digit and Bella ox