Guest Post: Flying Your Furbaby Halfway Around the World

Logan (named after Wolverine of course), our Siberian Husky cross German Spitz is the heart and soul of our family. We simply wouldn’t have dreamt of leaving him behind when we received the unfortunate news that our sponsorship in Australia had been declined and we had just 35 days to leave the country.

Logan has flown not once but twice halfway around the world. In fact in his 18 months of life so far he has technically been on 6 flights!

Domestic Pet Travel in Australia

We bought Logan from a breeder near Sydney, Australia. After deliberating driving versus flying to collect him we decided the 2 short domestic flights to Sydney and from Sydney to us in Brisbane were far kinder to him (and us) than the 8-hour drive.

We chose Jetpets to handle our domestic pet transport needs and it was a breeze. They coordinated with the breeder and collected him from their address, popped him in his airline-approved PP30 hire crate and after just a few hours we collected him from the freight terminal at Brisbane Airport. It was love at first sight, after just a couple of minutes teeny Logan came bounding out of his crate and covered us in kisses.

logan puppy

International Pet Travel from Australia to the UK

The news that our sponsor company had been declined was devastating, we’d been living in Brisbane for almost 4 years, 18 months of that had been spent waiting for our residency to come through. We were given 35 days to leave the country, a very short amount of time when you have a fully furnished apartment and a puppy!

We chose Jetpets to handle our pet transport to the UK  since we had had such a good experience with them domestically when we first got Logan.

What was a very stressful time for us was made 10 times easier by the staff at Jetpets. Everything was done over email and all of Logan’s vet appointments were done by Jetpets resident vet, Simon, at our home in Brisbane – this was invaluable. Logan gets very excited by a trip to the vets but by having his rabies vaccine and blood test done at our home it made the process much more relaxing for him.

Choosing the right crate size for your pet is super important, we measured Logan up and had his PP90 crate delivered as early as possible so we could familiarise Logan with his crate and make it his ‘happy place’ before flying.

logan in jetpets travel crate

Jetpets sent us regular pet travel updates of Logan and a photo of him at check in, helping us feel at ease throughout the process.

logan travels with jetpets

The flight itself was with Emirates, stopping over for 15 hours in Dubai. Dubai is one of the best airports for pets to stopover, they have air-conditioned facilities at the Dubai Cargo Village where they are provided with food, water, a health check, exercise and fresh bedding and water in their crate.

Our flight landed around the same time as Logan’s, so we opted to collect him ourselves. He was ready about 2 hours after he landed from Jetpets partner, Pets on Jets at Manchester Airport Freight Terminal.

International Travel from the UK to New Zealand

We always knew that we wouldn’t want to stay in the UK so after 12 months back home we jetted to Auckland, New Zealand.

Logan had already had a rabies vaccine and blood test from his previous flight, so we needed about 6 weeks for all the vet treatments. He needed to have:

  • Secondary rabies vaccine
  • Blood test for Babesia Gibsoni
  • Blood test for Heartworm
  • Blood test for Brucella Canis
  • Antibiotics for Leptospirosis since the vaccine shows a false positive
  • 2 lots of external and internal parasite treatments.

All these treatments needed doing at very specific times before flying so our agent came up with a schedule for these and coordinated with our vet for us.

Logan had a wooden crate for this journey made to his measurements and provided by the pet agent.

logan travel crate to nz

You’ll need to apply for an import permit or you can ask your pet agent to do this for you. You’ll also need to choose and book a recognised quarantine facility.

Logan was collected from our home a few days before his flight by the export agent for the final health certificate and parasite treatments to be done in the 2 days prior to the flight.

logan picked up for flight

Logan spent 10 days, which is the minimum requirement when travelling from the UK, at Auckland Quarantine who looked after him so well. They post regular pictures on their Facebook page so you can see how your pet is getting on.

logan pet update

Photo credit: Auckland Quarantine

Logan was beyond excited to see us when we picked him up – just watch the video!

Top 10 Tips for Getting Your Dog Ready To Fly

I would recommend you do many of these things from day dot with your puppa but if like us you have to fly them on short notice make an effort to follow these 10 top tips:

1. Start Planning Early

Preparation is key in making the journey low stress for you and your doggo. Most international flights require key things to happen on certain dates before flying so planning ahead is essential.

2. Crate Train Your Dog

I would recommend crate training from day 1 for a puppy for their own safety and comfort but it’s essential that your pup is comfortable in and familiar with the travel crate before they fly. There are lots of excellent guides online on how to crate train your dog or you can seek help from a professional trainer. To put it simply the crate needs to be their ‘happy place’, a place where all good things happen and never ever a punishment.

logan crate training

We use the command ‘bedtime’ to tell Logan it’s time to get into his crate. The processes we found most effective in crate training him were:

  • Feeding him his meals in his crate
  • Giving him treats for going into his crate when asked
  • Giving him his toys in his crate and when he brought them out, taking them off him and putting them back in the crate

It took us a couple of weeks before he would sleep in there all night with the door locked but we got there in the end and now it’s his favourite place.

3. Get Your Vet Affairs in Order

Choose a reliable official vet who has dealt with your destination before so that they understand the requirements. There are often specific blood tests, vaccines and other treatments that have to be done at certain times before flying so having someone who knows what they’re doing is invaluable. Also keep your pet’s annual vaccines and flea/worm/tick treatments up to date to ensure they are as healthy as can be.

4. Do Your Homework

Visit the relevant pet import website for your destination and home country and familiarise yourself with any restrictions and requirements on imports. For example, Logan needed Rabies vaccines and blood tests for multiple illnesses before he was allowed to fly. In knowing the requirements myself I felt much more comfortable that the paperwork was being done correctly by the agent and vets.

5. Toilet Training

Hopefully your pet is already toilet trained but think about the length of their flight… can they hold it for that long? Lucky for us Logan can go as long as 16 hours without needing a pee but we made sure he could at least make it through the night without needing to go out for his own comfort. Don’t worry about them soiling themselves, the crates do have materials in to help absorb anything.

6. Be Prepared for Extra Fees

We had a few nasty surprises along the way like import tax – £35 VAT in the UK and $621.60 GST in New Zealand! Make sure you have some savings put to one side in case you need to pay tax, extra days in quarantine or extra vet bills that you hadn’t anticipated.

7. Take Your Dog for a Long Walk

Before their flight make sure they are well exercised and tired, it will help them be calmer and hopefully sleep for their flight.

logan on a walk

8. Don’t Overfeed Your Pet

Don’t feed your pet right before they fly.

9. Don’t Send Their Favourite Things

Don’t send their favourite toys, collar and leash with them. It can’t be guaranteed that customs and quarantine won’t have to destroy them. We send a simple slip lead with Logan and keep any sentimental things with us.

10. Enjoy Exploring a New Place

Last but certainly not least! Enjoy your new territory with your furry loved one – we took a 6 week road trip in a campervan with Logan when we arrived in New Zealand, it was magical!

logan with campervan


Dave “Hughesy” Hughes’ Rescue Dog Bubbles

Recently, we were lucky enough to take care of Dave “Hughesy” Hughes’ Rescue Dog Bubbles, as she travelled to Sydney to record a segment for Channel Ten TV Show, “Hughesy we Have a Problem.”

Bubbles is a fantastic traveller who loves spending time in her Jetpets Pet Travel Crate, but she also enjoyed the many cuddles she received from our Pet Handler Marni.

Bubbles travels to TV set in style with Jetpets | Dave Hughes | Bringing Dogs to Australia | Jetpets | Pet Transport Australia | Pet Imports | Pet Carriers for Dogs

Our Pet Handler Robyn chaperoned Bubbles on set of the show, and we were thrilled to see Bubbles rocking a Jetpets bandana throughout the segment.

Bubbles | Dave Hughes | Bringing Dogs to Australia | Jetpets | Pet Transport Australia | Pet Imports | Pet Carriers for Dogs

For such a sweet girl, we have no idea what Bubbles problem is! I guess we will all have tune in to Channel Ten on Sunday night at 9pm to find out.


Jetpets Companion Animal Rescue Awards Finalists Revealed

Unconditional love changing lives – over 1,000 entries received.

jetpets companion animal rescue awards logo

The Jetpets Companion Animal Rescue Awards is thrilled to announce the FINALISTS of the 2019 Awards, which celebrate and recognise achievements in the rescue, rehabilitation and rehoming of companion animals Australia-wide.

186,000 pets remain unclaimed in Australia’s pounds and shelters every year, and thousands of volunteers dedicate their time to finding homes for surrendered and abandoned animals.

The Rescue Awards is the platform to showcase excellence and innovation in rescue. In its second year, the program attracted more than 1,000 entries – more than double that of last year’s!

jo lyons photography

Image: Jo Lyons Photography

“We received many excellent industry submissions from around the country. The finalists have not only demonstrated best practice in animal care, but also ensure the sustainability of their organisation for the future” said Cathy Beer, Rescue Awards founder and rescue advocate from Pets4Life, an independent education resource for cat and dog guardians.

This year, Jetpets is again the Platinum Rescue Hero and naming Partner. Sandy Matheson, Jetpets Managing Director, said: “Jetpets is proud to support The Companion Animal Rescue Awards in its second year. It has been fantastic to watch the program gain momentum as we all continue to celebrate the inspiring work rescue groups and volunteers achieve day in and out for animals around Australia. The awards are a very humbling initiative to be involved in and I congratulate all of the finalists.”


The Finalists were determined by a panel of highly respected judges who have donated their time and expertise to assess the Rescue Awards entries.

  1. Nell Thompson, Coordinator for Getting 2 Zero (G2Z) and Secretary of the Australian Institute of Animal Management (AIAM).
  2. Tim Vasudeva, Director of Corporate Affairs at Animals Australia.
  3. Vickie Davy, Co-Founder & joint CEO of PetRescue, not for profit organisation that brings thousands of rescue pets face-to-face with thousands of potential adopters every day.
  4. Dr Anthony Bennett, Veterinarian & Co-star of Lifestyle Channel’s TV series Village Vets.
  5. Sandy Matheson, Founder & Managing Director of Jetpets, a pet travel company focused on the safety, comfort and welfare of pets.
  6. Dr Anne Fawcett, Animal Welfare Veterinarian. Dr Anne’s blog is
  7. Dr Michael O’Donoghue, Small animal veterinarian and Co-Founder of ‘People and Pets’, a nationwide grief and pet loss counselling service.
  8. Dr Alex Hynes, Emergency Veterinarian & co-star in the new series of Bondi Vet TV show.
  9. Anne Boxhall, Companion animal welfare advocate with 28 years’ experience in sheltering and rescue.
  10. Dr Liisa Ahlström, Veterinarian, Companion Animal Products, Bayer Animal Health
  11. Dan White, Senior Brand Manager, Bayer Animal Health
  12. Cathy Beer, Founder of Pets4Life


Outstanding Rescue Group: Forever Friends Animal Rescue (VIC), Greyhound Rescue NSW, Maneki Neko Cat Rescue (VIC), Perth Rescue Angels (W.A)

Outstanding New Rescue Group: Precious Paws Animal Rescue (QLD), Dandy Cat Rescue (VIC), Small Paws Animal Rescue QLD, Purrfect Paws Rescue (S.A)

Outstanding Animal Shelter: Just Cats Tasmania, Second Chance Animal Rescue (VIC), Cat Haven (WA), Central Coast Animal Care Facility (NSW)

Outstanding Council Animal Shelter: Sutherland Shire Animal Shelter (NSW)

Innovation in Rescue: AMRRIC’s One Health Program (NT), Lort Smith and Pets of the Homeless (VIC), Project Meow Geelong Cat Kindness Initiative & Desexing (VIC)

Community Education and Outreach Program: Second Chance Animal Rescue Outreach Program (VIC), PAWS: Pet Awareness & Safety Program (Camden Council, NSW), MADI Mobile Cat Desexing (Lost Dogs Home, VIC), Spring Valley Program (Claws and Paws, NSW)

Volunteer of the Year: Sue Quartermain of RSPCA Victoria, Jill Pottter of Forever Friends Animal Rescue (VIC), Margaret Panetta of RSPCA Victoria, Robert Morgan of RSPCA Victoria, Angela Hards of Pakenham Pony Rescue (VIC)

Advocate® People’s Rescue Story: Read the amazing and inspiring stories from our 10 finalists.

To find out more, click here.


The winners will be celebrated at the Jetpets Companion Animal Rescue Awards ceremony on 12 September 2019 during the 8th National G2Z Summit & Workshops at the Mantra-On-View, Sunshine Coast, Queensland. More information to come via the Rescue Awards website.

The Rescue Awards ceremony will be streamed live on Facebook at @rescueawards at 6.15pm AEST on 12 September 2019.


Six Benefits of a Pet-Friendly Workplace

Reflecting back on international ‘Take Your Dog to Work Day’ on the 21st of June just gone, we thought it’d be the purr-fect opportunity to discuss the six perks of having a pet-friendly workplace.

benefits of dog-friendly office

1. Lower Stress Levels

Whether you’re rushing to meet a deadline or preparing for an important meeting, high-pressure situations at work are inevitable and can leave you feeling strung out. And if you’re a parent to a furbaby, you’ll know there’s no better feeling than coming home after a long day and being welcomed by their adorable, happy faces.  But anecdotal evidence aside, scientific studies have also proven the stress-relieving advantages of having a furry sidekick at the workplace, fur real.

dog-friendly workplace

According to a 2012 study conducted by the Virginia Commonwealth University, employees who brought their dogs to work showed lower stress hormone levels when compared to those who didn’t. To further substantiate this finding, the group with dogs also showed significantly higher stress levels on days when the dogs weren’t around.

Having pets at work can help employees take a breather when they need to, whether it’s taking a few minutes to stroke the office cat or taking the dog for a quick walk around the block to let off steam and clear headspace.

2. More Happiness, Improved Morale

Who let the dogs in? We did! Furbaby Fridays are always a weekly highlight at Jetpets. Ned the attention-loving daschund, Billy the handsome groodle, Bambi the cheeky spoodle and Blume the adorable exotic long-haired kitten, are just a few of the many beloved furbabies that make Fridays at Jetpets that much better. From laughing at their silly antics to stealing a few cuddles, the office atmosphere is always more light-hearted and relaxed.

bambi at jetpets blume at jetpets

Images: @billyandbambioodles and @exoticblume

ghost at jetpets jetpets pet-friendly

Maria-Jose Enders, an expert in human and animal relationships at Open University, told the Business Insider “it’s definitely good for the work atmosphere to have a dog in the office, not only does your cortisol level drop when you stroke a dog; you also produce more of the hormone oxytocin, which makes you feel more relaxed and happy.”

Having wagging tails around the office has proven to boost morale and increase happiness levels amongst employees.

3. Boosts Productivity

While you might think that having an office full of goofy fluffballs can get distracting, a pet-friendly workplace can also help to improve productivity levels. The presence of our four-legged best friends can help diffuse tension and provide support when stress levels are high.

cat-friendly workplace

On long workdays where the temptation to zone out is lingering or you’re struggling to keep focused with so many tasks at bay, a few quick pats or a little cuddle for extra comfort is a quick and easy way to rejuvenate before jumping back into it.

4. Encourages Employee Interaction and Collaboration

Pets can also be an excellent icebreaker in the workplace, providing employees with an easy conversation starter. Whether it’s chatting about your pup’s favourite treats or training tips, employees may find more common ground to bond over when pets are present.

dog-friendly office jetpets

In turn, this can help employees to improve on their communication skills and facilitate deeper conversations, fostering a stronger team-work mentality. Encouraging collaboration and cooperation amongst employees across departments can significantly harmonise workplaces and create a more welcoming space.

5. Improved Mental and Physical Health

Going hand-in-hand with stress-relieving benefits, having pets in the workplace has also shown to reduce blood pressure and decrease anxiety.  This not only brings about a plethora of mental and physical health benefits for staff but can also help employers maintain a healthy staff retention rate and operational efficiency with less risk of “burn-outs” and sick days.

billy at jetpets

Plus, not only are office dogs or cats fun to play or cuddle with, they also provide the perfect motivator to get out of the office for a game of fetch in the park or a brisk walk to enjoy the fresh air.

6. Attracts Future Talent

Finally, the benefits to having a pet-friendly workplace isn’t just limited to employees themselves but also to the company’s recruitment efforts. With millennials choosing to wait longer before getting married, buying a house or having kids, it’s no surprise that many are opting to become parents to furbabies rather than “settling down”.

Numerous studies have shown that a dog-friendly office can work in favour of prospective employers, attracting talent pools that place significant value on being able to bring their favourite paw pal to work.

pet-friendly office

The Banfield Pet Hospital conducted their first ever Pet-Friendly Workplace PAWrometer study, surveying 1,006 employees and 200 Human Resources decision makers (HR DMs) from U.S. companies to explore the impact of pets in the workplace. 65% of job candidates asked about pet-friendly policies while 79% of HR DMs discuss their pet-friendly workplace policies when recruiting employees.

So, there’s your six benefits of having a pet-friendly workplace and we hope if it isn’t already, that your workplace will also open their doors to four-legged friends and discover the bountiful advantages that come with them.

Why we love our dogs so much

We were feeling the love here at Jetpets HQ this month as we celebrated Valentines Day, not just with our human partners and children, but with our furry friends as well.

We know we love our dogs because they are adorable, they greet us with excitement, they give wonderful cuddles and they are extremely loyal. But we wanted to find out if there was a scientific reason behind why we love our dogs SO MUCH… we did a bit of further investigation and found out why.

Why we love our dogs so much| Dog Travel Carrier | Jetpets | Global Pet Carrier | Pet Flights Domestic

There really is no other love like the way we love our dogs. It truly is unwavering and as we found out, it is mutual, our dogs love us just as much in return.

Researchers found that the same hormone, oxytocin, spikes in both human and canine brains when a dog is gazing at its owner.

Oxytocin is known to play a strong role in triggering feelings of unconditional love and protection when parents and children look into each other’s eyes or embrace.

So the findings suggest that we love our pets in the same way as we love family members, and our dogs return their devoted affection.

Why we love our dogs so much| Dog Travel Carrier | Jetpets | Global Pet Carrier | Pet Flights Domestic

Researchers from the University of Tokyo and Duke University in the US believe that oxytocin has been strengthening the bond between a man and his best friend for millennia, suggesting it evolved during the domestication period of dogs which began around 34,000 years ago. This research was published in the journal Science.

So it is no wonder our feelings for our pets are so strong!

Here at Jetpets, we understand that pets are part of the family unit, and one of the best parts of our job is reuniting families with their pets at their destination. No doubt it is at this part of the travel journey that the oxytocin levels are at an all time high for both owners and their dogs, and we can tell because the smiles and tail wagging say it all!

Why we love our dogs so much| Dog Travel Carrier | Jetpets | Global Pet Carrier | Pet Flights Domestic





Travellers’ Tails– Sahara’s story

TailsSaharas story

sahara_langham_lSydney’s Langham Hotel is the height of luxury for humans and their furry friends. Located in the heart of Sydney, the Langham is the perfect getaway for the whole family, conveniently located close to the many attractions that this amazing city has to offer.

At the Langham, rooms are pet friendly, and come with luxury pet bedding, gourmet food and treats! (They do have human perks too like private terraces and luxurious bathrooms.)

Recently, our animal ambassador Sahara was lucky enough to spend a few nights at the Langham in Sydney, and her owner Dave tells us that she had an amazing time!

“When it comes to pet-friendly hotels, it doesn’t get much better than this” Dave says. “We had an amazing time, and Sahara of course, was treated like a princess by the team!”



Not only did she enjoy the spectacular views from her private balcony, she was treated to gourmet meals cooked just for her (and delivered to her room,) talk about luxury!

Sahara was truly in pet heaven, relaxing on her own custom-made Langham plush bed (pictured,) before heading out on the town to check out some of Sydney’s best pet-friendly attractions.

At the Langham, pet-sitting and dog walking services are also available on request.

If you would like to know more about the Langham in Sydney, or book in your own pet-friendly vacation at the hotel, click here.