Our people, processes and facilities are independently assessed against more than 300 criteria covering safety, training, animal welfare and how we care for pets throughout their journey. This helps ensure our team is always following the highest standards when looking after your pet.
Resource Hub Taxonomy: Animal Welfare
Jetpets core competency is solely focused on animal transportation. We have an entrenched company culture based around “Happy Pets, Happy Customers and Happy People”. Our team of pet loving experts includes pet travel coordinators, veterinarians, and pet handlers, all of whom understand that every one of our team contributes to the success of ensuring animal welfare is our number one priority.
What Happens If My Pet Stays At A Jetpets Transit Lounge?
If your pet’s journey includes a stop at one of our purpose-built Transit Lounges in Melbourne, Sydney, Perth or Brisbane, they will be looked after by experienced Jetpets Animal Handlers in a calm and comfortable environment. During their stay, pets have access to fresh water, toilet breaks, exercise where appropriate and plenty of cuddles!
Settling Your Pet Into Their New Home After Arrival
A few simple tips to help ease your pet after arrival:
- Offer fresh water and a light meal once they’ve had a chance to unwind.
- Head out for a gentle walk to stretch their legs and let them explore.
- Set up a cosy, quiet place where they can rest and relax.
- Keep feeding and walking routines as close to normal as possible.
- Spend some extra time with them, offering plenty of reassurance and cuddles.
Every pet settles in at their own pace. A familiar routine and a few comforts from home can help make the transition easier after interstate pet transport or a domestic getaway.
Exclusive Jetpets Facilities Around Australia
When your pets are travelling with Jetpets through selected locations such as Brisbane, Melbourne, Perth and Sydney they may travel via our transit lounges where they will be looked after prior or post their flight – depending on the selected travel itinerary, by our in-house Veterinarians and Pet Handlers.
Our trained teams will ensure that pets can stretch their legs, remain hydrated and cared for during their stay with us and our short-term transit facility keeps them safe and snug in our climate-controlled kennels and cattery for short stays during their travel.
What Is A Fit To Fly Certificate?
In some cases, both Jetpets and airlines may require a fit to fly certificate from your own vet to confirm that your pet is fit and healthy to be transported via air travel. The certificate may be required due to the age or breed of your pet and is ultimately designed to ensure that your pets welfare is the first consideration prior to travel.
The fit to fly certificate verifies that your pet is in good health and has all the vaccinations it requires to enter the destination location for your journey. The certificate will normally include your pets name, age, microchip number and vaccination records for both airlines and authorities to have on file. Your Jetpets Pet Travel Consultant will advise you at the time of quotation or booking if you require this for your pets travel.
Trained Staff Across The Country
With over 30 years of experience our team are highly skilled and trained in the art of animal behaviour and animal handling techniques. Jetpets have a customised Learning Management System where Pet Handlers undergo regular competency based training as part of our commitment to ensuring we are caring for your furbabies whilst in our care.
All of our team are pet loving, caring and understand the importance of our pet welfare policies, standard operating procedures and initiatives we have in place to ensure your pets are in safe hands.
We are very proud to be the only company in Australia to have been awarded with a “Centre of Excellence” for Live Animal Transport from the International Air Transport Association (IATA) which underpins our training programs, compliance, quality systems and operational procedures to give you the confidence that your pets will always be in excellent care when travelling with Jetpets.
Selecting Your Pets Crate
One of the most important parts to ensuring animal welfare and comfort for your pet during their transit is selecting the appropriate sized travel crate for their flight(s) and making sure they are comfortable to sit, stand and turn around in their crate. It is also that the crate meets the International Air Transport Association (IATA) guidelines for the safe transportation of your pet.
Our Pet Travel team are highly trained to help select the correct travel crate which is airline compliant and that best suits your pets requirements, as we understand that no two pets are always the same!
We often see that pet owners are given incorrect information with relation to crates which can be a costly mistake as airlines may refuse to carry your pet in the incorrect sized travel crate. We also have examples where clients have significantly cheaper quotes where companies are using smaller crates which do not allow your pet to comfortably sit, stand and turnaround in their travel crates.
It is important to measure your pet prior to selecting your crate and talking to one our Pet Travel consultant’s to explain the crate selection process.
Click Here to visit our online crate size calculator.
We can also work with you to also help give you some guidance and information to help your pet become accustomed to their travel crate if they are a nervous flyer or are travelling overseas on a longer haul flight.
Are There Certain Dog Breeds That Can’t Fly?
At Jetpets, we have our own internal risk assessment policy in place to ensure animal welfare is the number one priority in everything we do. Due to the nature of Brachycephalic breeds, many airlines have restrictions what can and can’t fly and we also have strict internal policies when it comes to flying brachycephalic (snub-nosed/flat-faced) breeds, from extreme weather policies to providing correct-sized, airline-approved travel crates.
It is important to check with your pet travel consultant on which locations and what airlines will allow travel and what regulations they have in place to be considered for travel.
Safety In The Heat
For over 30 years our number one priority has always been animal welfare. At Jetpets, we have a strict weather policy in place for all pets when travelling. When this occurs, we will be in contact to re-schedule the pets flight for another date and time.
Aside from the heat, if there is severe rain or storms, your pet travel consultant will be in contact with you change your pet’s travel itinerary also. If the new flight time requires your pet to travel on an alternate day, we can arrange boarding if required. Your pet’s safety, comfort and welfare is our number one priority.