Jetpets applies a strict internal risk assessment process and carefully selects flight schedules to and from our approved locations to ensure pets travel during the safest times of the day. Early morning departures are typically preferred to minimise exposure to heat.
What happens if the weather is too hot for my pet to travel?
If weather conditions are considered unsafe, Jetpets will reschedule your pet’s travel and keep you informed. Boarding arrangements can also be organised if required.
Will my pet be monitored during the journey?
Yes. Pets are handled by trained airline animal handlers and Jetpets specialists throughout their journey. If required, pets travelling longer distances may stay at a Jetpets transit lounge, where they receive care, rest and monitoring.
It is a Jetpets policy that stipulates our clients will require to upsize their crate for brachycephalic pets to travel in to assist improve airflow and provide additional comfort during the journey.
There are certain remote and island locations that may require permits and certificates prior to travel. Our team will guide you on those locations upon booking your pets travel with Jetpets.
As state laws and regulations are subject to change, we strongly recommend that clients review the current State and Territory rules on the following website: https://interstatequarantine.org.au
Both Jetpets and airlines are unable to provide insurance for your pet’s travel. You may wish to contact your pet insurance company to consider the options that may be available to you.
Weather can impact the travel plans for your pets. Jetpets have our own extreme weather policies in place to ensure we limit the exposure to any excessive hot or cold conditions. In the summer months, our team will avoid booking flights during the middle of the day, and in winter avoid early or late arriving flights.
Depending on your pets size, weight and both the origin and destinations of your travel there may be restrictions for travel. Airlines will have weight restrictions in place and depending on the aircraft type, this will vary along with what travel crate will be permitted to travel on the aircraft. Where there may be instances of this, your Jetpets Travel Consultant will advise if there may be alternative road transport options available.
Our Pet Travel consultants will be able to change your flights with appropriate notice. We will endeavour to book your best preferred date and time, but this will always be dependent on the airlines availability and schedules at that time. There may be a slight change to your quote depending on the new flight being requested but our pet travel specialist will confirm this with you prior to any changes being made.
No, it is not mandatory for pets to have a microchip but we strongly recommend that they do! Microchips are critical to ensuring the safety of your pets when in transit and they act as a unique identifier for both Jetpets and our airline partners.
If your pet soils themselves prior to arriving at the airport and you are using our Door to Door Services, we may be able to clean the crate prior to arriving at the airport for their travel and still meet their flight check in. Where this is unable to be done, we would re-book the next available flight.
We do not recommend that you feed your pets within 8 hours of their travel. We do ask that you keep them hydrated with water prior to travel. Depending on the distance of flights, some pets will soil their crates and this is unfortunately unavoidable.
We do recommend purchasing one our fleece dry mats for that added level of protection for the flight which absorbs some of the moisture where soling may occur. Speak to our pet travel consultant for more information.
