When travelling via our Jetpets Transit Lounges, our pet handlers provide Pet Travel Updates. These updates allow our team to keep you informed about how your furry family member is travelling, giving you extra peace of mind while they’re in our care – This way, you are able to see photos of your fur-baby while apart from them, keeping your mind at ease and reassuring you that they are doing well during their travels!
Resource Hub Taxonomy: Pet Updates
What Updates Will I Receive During My Pet’s Travel?
We understand that Pets are part of the family and you may be concerned about their welfare during their transportation. That’s why Jetpets can send updates to you depending on your pets personalised travel itinerary.
The types of Pet Updates you can expect is dependent on your pet’s individual travel itinerary and may be sent via SMS and/or email. These updates may include:
- Check-in at the airport
- Collection from the airport
- Drop-off at your pets accommodation/boarding facility
- An update on how your pet was during their comfort stop at our Transit Lounge
- Notification that we have collected your pet from the Australian Quarantine facility and check in at the airport
- Delivery at residence
*Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. And before you know it, your beloved pet will be back for lots of cuddles and kisses, in your arms again, ready to start their new adventure with you wherever you may be!
Please speak with your Jetpets Pet Travel Consultant upon booking your pets travel so they can advise of the Pet Updates you will receive.