Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
FEBRUARY 2026
Ruffles
Tokyo to Perth, Australia
Thanks so much for bringing Raffles safely from Tokyo to Perth. It is a long trip, Tokyo - Melbourne, then quarantine for 10 days or so, then another long trip from Melbourne to Perth. He was in fine fettle and very excited when he arrived. He happily farewelled the Perth team who kept us in the loop as he moved from the airport to home, thanks for all the care your team did a great job. 
FEBRUARY 2026
Mischa & Milo
Sydney to Perth, Australia
Thanks so much for everything. The cats have settled and back to being playful & attention seeking. The whole experience has been quite smooth & reassuring for us anxious fur-parents! 
FEBRUARY 2026
Albert
Mickleham Quarantine Facility to Sydney, Australia
Honestly thank you and your team SOOO much; my beautiful boy is HOME!!! He is very happy and his personality is exactly the same thank god. Your team was INCREDIBLE. Thank you for the bottom of my heart. 
FEBRUARY 2026
Betty
Perth to London, UK
Once again a big thank you to Jetpets for all your help, support and understanding. Betty is enjoying the Norfolk countryside! 
FEBRUARY 2026
Coco & Mango
Lisbon to Brisbane, Australia
Thank you, Jetpets, for all your help with bringing my dogs back to Australia. We’ve now been reunited, and I’m so happy to say they arrived safe, healthy, and very happy. I truly appreciate all the support and care you provided throughout the process, it meant so much to me. Thank you again for helping make this reunion possible.