Important Pet Travel Update

Coronavirus (COVID-19) Travel Update

Due to the current situation, we have been experiencing a high volume of phone calls, which is resulting in longer than usual hold times. Jetpets would like to thank you for your understanding, patience and support during this unprecedented time.

Our customer service hours are as follows:

Monday – Friday 9am – 5pm AEST

If you have an urgent matter in relation to a pet that is in transit after office hours, please call 1300 668 309 and hold for our emergency contact phone number. 


In light of the current Coronavirus situation, Jetpets want to assure our customers we are doing our very best to assist and support you, and most importantly, your furbaby, through this unprecedented and challenging time. For over 28 years our number one priority continues to be ensuring animal welfare and servicing our customers as our highest priorities.

Due to a number of airline and government restrictions, international and domestic pet travel availability is limited.

We are monitoring this situation daily and our team is working diligently to source options across the network as they become available. We understand the potential impact this will have on pets and their families who are intending to travel during this time and we extend our sincerest apologies for the disruption to your travel plans.

As this situation is unprecedented and beyond our direct control, your patience and understanding is very much appreciated. This is an extremely challenging time that we are all facing on a global level, however, we have confidence that we will weather the storm and resume full services in the near future.

We have listed below some Frequently Asked Questions that might be helpful in the current environment we are navigating.