Important Pet Travel Update

Coronavirus (COVID-19) Travel Update

Due to the current situation, we have been experiencing a high volume of phone calls, which is resulting in longer than usual hold times. Our teams are working diligently to assist you, our customers, and at this stage we are trying to prioritise calls for clients with imminent travel plans.

Our customer service hours are as follows:

Monday: 8am to 7pm

Tuesday – Friday: 9am to 6pm

If the matter is urgent and after office hours, please call 1300 668 309, this will divert your call to our 24-hour emergency contact.

Jetpets would like to thank you for your understanding, patience and support during this unprecedented time.


In light of the current Coronavirus situation, Jetpets want to assure our customers we are doing our very best to assist and support you, and most importantly, your furbaby, through this unprecedented and challenging time. For over 28 years our number one priority continues to be ensuring animal welfare and servicing our customers as our highest priorities.

Due to a number of airline and government announcements over the past 36 hours, it looks unlikely Jetpets will be able to facilitate any overseas pet travel from Australia until later in the year, or until further notice.

Domestic travel is also impacted with reduced services across the Australian network. We will be monitoring this situation daily and work to source options across the network as they become available. We understand the potential impact this will have on pets and their families who were intending to travel during this time and we extend our sincerest apologies for the disruption to your travel plans.

As this situation is unprecedented and beyond our direct control, your patience and understanding is very much appreciated. This is an extremely challenging time that we are all facing on a global level, however, we have every confidence that we will weather the storm and resume full services in the near future.

We have listed below some Frequently Asked Questions that might be helpful in the current environment we are navigating.