Important Pet Travel Update

Coronavirus (COVID-19) Travel Update

Due to the current situation, we have been experiencing a high volume of phone calls, which is resulting in longer than usual hold times. Jetpets would like to thank you for your understanding, patience and support during this unprecedented time.

Our customer service hours are as follows:

Monday – Friday 9am – 5pm AEST

If you have an urgent matter in relation to a pet that is in transit after office hours, please call 1300 668 309 and hold for our emergency contact phone number. 


Jetpets Travel Update – July 2020

We would like to thank our valued customers and furbabies for their patience over the past few months with the challenges of the Coronavirus situation and the very limited flight availability to assist you reunite your loved ones.

We are starting to see some more flight options become available for both Domestic and International travel as Australian states and territories slowly ease their respective restrictions from the Coronavirus situation, however the space for pets is still extremely limited compared to usual capacity.

We have listed below some Frequently Asked Questions that might be helpful in the current environment we are navigating.