Important Pet Travel Update
Coronavirus (COVID-19) Travel Update
Due to the current situation, we have been experiencing a high volume of phone calls, which is resulting in longer than usual hold times. Jetpets would like to thank you for your understanding, patience and support during this unprecedented time.
Our customer service hours are as follows:
Monday – Friday 9am – 5pm AEST
If you have an urgent matter in relation to a pet that is in transit after office hours, please call 1300 668 309 and hold for our emergency contact phone number.
Jetpets Travel Update – July 2020
We would like to thank our valued customers and furbabies for their patience over the past few months with the challenges of the Coronavirus situation and the very limited flight availability to assist you reunite your loved ones.
We are starting to see some more flight options become available for both Domestic and International travel as Australian states and territories slowly ease their respective restrictions from the Coronavirus situation, however the space for pets is still extremely limited compared to usual capacity.
We have listed below some Frequently Asked Questions that might be helpful in the current environment we are navigating.
FAQs – Pet Travel Update
Q: Can I move my pet interstate at the moment?
Yes, although we are still facing very limited availability and certain states still have restrictions in place. Flights for interstate travel are still on a reduced capacity and continue to change depending on capacity.
In the current climate, we recommend that you complete our online enquiry form to obtain an instant price estimate. If you are happy with the quotation estimate you can then request to make a booking which our team will monitor and reach out to you if we can service your requested pet travel route.
You can obtain a price estimate here – https://www.jetpets.com.au/interstate-pettravel/request-a-quote/
Q: How old does my Pet need to be?
During the current climate with limited airline capacity, Jetpets requires pets to be 12 weeks or older to travel.
Q: Can we move our pet overseas from Australia?
There are some complexities depending on your destination and timeframes. If you are intending to travel overseas with your pet Jetpets will work with you to discuss the options, processes and flight availability over the coming months ahead.
It is also important to note that due to the pandemic, the airlines only have limited space on their significantly reduced flight schedules.
To safely transport pets, we are bound by the airlines accepting pets for travel, and the individual airline’s associated regulations, as well as the accepting government bodies requirements. We are finding that both the airlines and the government bodies around the world have changed and continue to change their requirements for pets to travel during the pandemic.
Patience and planning are important parts to ensuring the safe transportation of your pet overseas and we will work with you over the coming months ahead as we navigate through the ever-changing situations we encounter.
Q: What if I am already overseas and I don’t have anyone to look after my pet for me whilst travel is delayed?
Jetpets can discuss several pet accommodation options for you to consider. We have long standing relationships with pet accommodation facilities who we can recommend, and we will be able to organise this for you at your request to ensure the health, safety and comfort of your pet until they are able to travel again.
Q: Do I have to contact Jetpets regarding my current overseas booking?
No. There have been a very small amount of flights recently made available to us, however, due to the limited availability we have seen significant increased rates and very limited space availability. We are working with airlines and government bodies to ensure we look at all available options including freighter services to certain locations.
Government bodies in certain countries have also changed their requirements, and some even require a COVID-19 test for pets upon arrival.
Whilst transporting pets in the current climate is challenging, please be rest assured that we are having some small successes and have been able to reunite some pets with their families overseas over the past few months.
We are monitoring each and every pet travel booking we have on file, and we will reach out to you directly if we have an option available for your pet.
Q: Now that New Zealand is coming out of Lock down, will Pet Transportation be more available?
There is some availability to transport pets into New Zealand from Australia, however this is only to and from certain ports, and the airlines have placed both breed and weight restrictions on pets.
If you would like more information on pet travel to New Zealand please call us on 1300 668 309 or email us at email@example.com and one of our pet travel consultants can discuss options for your pet/s with you.
We will continue to monitor the situation and update existing clients of any changes as both Australia and New Zealand start easing restrictions over the coming weeks ahead.
Q: How long will flight disruptions be in place for?
The Federal and State Governments will ultimately decide on the regulations required to ensure our safety and well-being. Jetpets will work with all of the relevant authorities and conform to their advice, procedures and directions. Jetpets will ensure we keep you informed as the situation develops.
Further up-to-date information on COVID19 is available on the Department of Health website https://www.health.gov.au and the latest travel advice is available from https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19
For specific airline announcements you will need to go to the website of the airline you would like the announcement for.
Jetpets will continue to update current clients and those awaiting flight availability. We will also continue to update our FAQ page.
We are very much looking forward to restrictions lifting and things going back to normal in the near future (Paws Crossed)!