Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

APRIL 2009

BOBBY

UNITED STATES to MELBOURNE, AUSTRALIA


Hi all,
I've just visited Bobby in quarantine, and he is settling in well!
Thanks so much to Danny and the crew at Jetpets for the wonderful job they have done in getting him here.
Cheers Jane

APRIL 2009

BINKY

CANADA to PERTH, AUSTRALIA


Hi, Melanie finally back at home.

Binky is fine and was very happy to see us all. So sorry for all the communications and changes to plans. My brother in law passed away on the 22nd of April and amy father on the 24th. Too much to handle really and i still am in shock.

Can't thank you enough for taking the worry out of Binky journey back to us as so much else was on my mind. You did a wonderful job of taking care of both her and us.

Please send this message to your staff in Vancouver and in NZ and tell them i would recommend your service in a heartbeat to anyone needing to transfer an animal.

Thankyou once again for an excellent service and the professionalism you and your staff have shown.

Special regards, Dianne

APRIL 2009

PYPA

BRISBANE to WELLINGTON, NEW ZEALAND

Dear Kylie

Just a quick email to say thanks i had to have a tear in my eye when i saw my dog because i never thought the moment would happen!!

Thanks to you my dog arrived safely she has sure missed us and will not let us out of her sight!!.... It's been a pleasure to use jetpets and will in the future use jetpets again im sure and will be recommending jetpets to other friends and family

Thanks again you have done a great job Kylie along with the team that made Pypa's journey a safe and happy one.

Stacey and Pypa....!!!!!!

APRIL 2009

GABY

BRISBANE to SINGAPORE, ASIA

Hi Erin,

just wanted to drop you a quick note to let you know that Gaby arrived safely on friday night. Her flight was slightly delayed which was just as well as I had trouble finding the complex - they call it SATS cargo, but it's actually the Airfreight Complex and was on the other side of the airport.

Paperwork went smoothly, a little bit of waiting to receive her but otherwise all in order. She had a portuguese water dog puppy to keep her company on the flight and she didn't seem to be too disturbed after the flight.All in all, she's settled nicely into her new home, is adjusting to the weather and we are utterly in love! Thanks so much for your kind help and assistance - I have been really impressed by your standard of service and wouldn't hesitate to recommend Jetpets to friends considering the same option.


Best regards,
Nadine

APRIL 2009

TIBBLES

MELBOURNE to RALEIGH, USA
Dear Erin
Thanks for all your help and support with Tibbles, it made me feel much better to know that he was being looked after so well. And the San Francisco office was brilliant, one of the ladies phoned me back a second time to give me an update on Tibbles as apparently he was 'shouting' away wanting attention and more food! She thought I would be pleased to hear that, which I was.
He has settled in beautifully, in fact within an hour of getting into the new house he had already established a snoozing spot and had jumped up on my lap for a cuddle. We don't have a lot of furniture in our new house yet, which I think annoys him, as he is limited as to where he can snooze!
Thanks again and to all at JetPets and Pet Express.
Best wishes, Nicola