Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2006

NESS

SYDNEY to LONDON, UK

Hi Laura

Thank you for taking great care of Ness during her trip over to the UK. She arrived at Heathrow last Wednesday tired but surprisingly in very bouncey form. At first, I worried that she would not recognise me - i need not have been concerned as there was no mistaking her excitement. Wow it was such a special reunion.

Attached is a picture of Ness in her back yard last Friday. Despite the cold weather, she ran straight into the pond after a stick and is enjoying discovering the English wildlife - squirrels are scarpering left right and centre and our family have all fallen in love with her personality.

I wanted to write to say how much it meant to know that she has had been looked after during her journey. Thank you again.

Kind regards Kate and Ness xxxxxxxxxxx

DECEMBER 2006

COUGAR AND CASSI

TOWNSVILLE to SYDNEY, AUSTRALIA

Gday Darren.

Thanks for the tax receipt mate, just wanted to say cheers for the move. All went so smooth and Cougar and Cassie are settling in nicely. Thanks so much for your dedication to our babies and also to ourselves, will be recommending Jetpets to all.

Cheers, thanks again mate. Mark

NOVEMBER 2006

BENTLEY

MELBOURNE to LONDON, UK


Dear Laura

Just to let you know that Bentley arrived safe and sound at Heathrow on Friday and we are overjoyed to be reunited with him again. Many thanks for your terrific service in ensuring Bentley's safe arrival to the UK, particularly in handling the last minute issues that arose. What was an often worrying time for us as owners and my parents as minders was certainly put more at ease with your efforts.

Kind regards Andrea

OCTOBER 2006

ELIZA

BRISBANE to HONG KONG, ASIA

Hi Rhiannon,

I wanted to let you know that Eliza and I are doing great and thank you for all your help and reassurance. You were right - I think I was more stressed than her. She lept out of her cage and started exploring her new home and thinks it is pretty good. She sees birds from the lounge room and people playing tennis from the bedroom, and when I came back today from shopping, I found a big lump under the doona which is exactly where she loves to sleep so I think she is doing great. Thanks again for you help

Cheers Alex

OCTOBER 2006

ALPINE AND KAI

MELBOURNE to WELLINGTON, NEW ZEALAND

Hi

I am writing to acknowledge the outstanding service I received from one of your staff members - Rhiannon Munari. Rhiannon couldn't have been more helpful if she tried!! I was probably her worst nightmare with the amount of questions I had for her, and she responded to every single query professionally with a 'can do' attitude. I was transporting 2 border collies from Australia to New Zealand so therefore all my contact with her was via email. She was always very quick to respond and exceptionally helpful.

In a world where customer service is definitely lacking, you should be extremely proud of Rhiannon because I think she is a credit to your company. The whole process was upfront and explained which I found extremely useful, and she always pointed out other options available to me. So thank you to your company, and Rhiannon in particular for making the process relatively pain free (there is always some amount of pain being away from your animal!!)