Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
JUNE 2014
Molly
Sydney to Mexico City, Mexico
Hi Danielle, Molly is doing awesome, she is feeling at home and making new mates.
Thanks for bringing her safe and happy.
Regards
Ana 
JUNE 2014
Puffy
Melbourne to Jakarta, Indonesia
Dear Nikkie,
Sorry for the amount of time it took me to give you an update on Puffy in Jakarta. It was a big move for us and it took sometime for us to settle down and feel right at home.
But please find attached, Puffy's pictures in his new home. You can already see the damage he did to one of the chairs at home.
He's enjoying his new home, surrounded by my family that adores him.
Thank you so much for all your help. I know that I was one of those crazy owners.
Kind regards,
Nicka 
MAY 2014
Ned
Perth to Christchurch, New Zealand
Hi Chelsea
Apologies for not contacting you sooner to let you know that Ned has happily settled back in NZ!
He is loving life on the farm with Pete's brother and as you can see from the pic has been meeting some of the locals. I think it was a little daunting at first for our city boy from Perth but his new family love him to bits and he is very happy.
Once again, thank you so much to you and the team at Jet Pets for making Ned's big move so easy and stress free for us.
Kind regards
Caroline, Pete and Ned 
MAY 2014
Andre and Tess
Perth to Paris, France
Dear Danielle,
Meant to send an e-mail of thanks ages ago - but we have been pretty busy what with settling in to our new city.
You organised for our cats Tess and Andre to fly from Perth, Australia to Paris in October 2014. While we have had to get used to french terminology such as 'la puce electronique' (cat microchip), and the cats have had to learn to 'miauler' the french way, we are all now very settled. Thankyou to Danielle and JetPets for making this possible!
Kind regards,
Gareth & Helen, Tess & Andre 
MAY 2014
Mr Stewie
Melbourne to Manchester, United Kingdom
Hi Nikkie!
I do hope all is well. Just wanting to pass on an update in regards to Mr Stewie bottom.
He is doing exceptionally well after his flight from Mel to Man. He is loving the country and farm lifestyle here in Cheshire. The English do adore him. Though I must say he is somewhat more clingy to me than usual, this may be due him thinking that I'm going to leave him again. 🙂 The whole Jet Pets process was wonderful and very simple. The staff have been awesome with reassuring me the whole time. On pickup Pets on Jets were also very lovely, picking him up was so easy.
Stewies crate was suprisingly mega spacious. I didn't know that two large buckets of water were attached to the inside of the crate door . That was brilliant as he would've been hydrated the whole way :).
It was also very pleasing knowing that Stewie flew on Emirates Airline. Being cabin crew for Emirates, I know how meticulous and organised they are. I felt he was in great hands.
All in all, JetPets have been beyond great and you Nikkie, thank you for being so prompt with emailing, reassuring me and really helping me out, thank you so much 🙂 Stewie also says thank you a million. I'm so proud of him enduring two long haul flights and not pooing in his crate.
I've attached some photos of Stewie and our reunion. I'm grateful that I have my fat cuddle bear with me 🙂