Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
FEBRUARY 2026
Charlie
Brisbane to London, UK
Thank you so much, Charlie is settling in really well and seems happy and relaxed. He has already been to the local pub and had snacks there. Thanks for getting him here safely and replying quickly to all my emails, really appreciate it. 
FEBRUARY 2026
Ruffles
Tokyo to Perth, Australia
Thanks so much for bringing Raffles safely from Tokyo to Perth. It is a long trip, Tokyo - Melbourne, then quarantine for 10 days or so, then another long trip from Melbourne to Perth. He was in fine fettle and very excited when he arrived. He happily farewelled the Perth team who kept us in the loop as he moved from the airport to home, thanks for all the care your team did a great job. 
FEBRUARY 2026
Mischa & Milo
Sydney to Perth, Australia
Thanks so much for everything. The cats have settled and back to being playful & attention seeking. The whole experience has been quite smooth & reassuring for us anxious fur-parents! 
FEBRUARY 2026
Albert
Mickelham Quarantine Facility to Sydney, Australia
Honestly thank you and your team SOOO much; my beautiful boy is HOME!!! He is very happy and his personality is exactly the same thank god. Your team was INCREDIBLE. Thank you for the bottom of my heart. 
JANUARY 2026
Sarah & Benny
Sydney to Manilla, Philippines
Thank you for your excellent service and professionalism in coordinating Sarah and Benny's safe arrival from Australia. I appreciate your dedication, kindness and support throughout this process its made us this whole experience easier. I'm very grateful!