Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2026

Noisette

Brisbane to Paris, France

Thanks you so much for everything. The process was super smooth and the little updates along the way was very reassuring. Noisette made it to France safely and super excited. She has settled into her new home quickly. Noisette is already exploring the area, meeting my family cats and receiving lot of cuddles from everyone.

MAY 2026

Oreo

Perth to Auckland, New Zealand

We can’t speak highly enough of our experience with Jetpets from start to finish. We had lots of questions throughout and everyone in the team was always patient and happy to help. Oreo was treated like a king. We could clearly see his excitement when we went for the vet visits and this made a huge difference in knowing he was going to be happy before his flight. We really have been impressed with the quality of service.

MAY 2026

Mulan

Melbourne to Hong Kong, Hong Kong
I would like to sincerely thank the entire Jetpets team for their patience and constant communication. As this was my first time relocating a pet, I had many concerns and questions, and I truly appreciate how professionally and patiently they addressed all of them. We couldn’t be happier. Thank you again for your exceptional service. We will definitely choose your company again in the future and will highly recommend you to others!

MAY 2026

Nelly

Brisbane to Osaka, Japan

Jetpets was fantastic to deal with and made the entire process less stressful for us. Nelly arrived well and is happy and healthy and has moved into her new home. We met her upon delivery and she jumped out of her crate with her tail wagging. We really appreciated the attention to detail when organising her travel!

MAY 2026

Layla

Sydney to Dubai, United Arab Emirates
So delighted to have our Layla with us - all went as smoothly as we could have hoped and she arrived in good spirits. She is settling beautifully into her new home in Dubai. Thank you so much, Jetpets, for all your support and help during a very chaotic period - I appreciate you answering my thousands of questions and all of our uncertainty.