Customer Feedback

With over 27 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2019


Sydney to London, United Kingdom,
Hi Nicole, Jetpets, and especially yourself, were exceptional through the whole process. The updates and photos of Teddie with her Sydney handler were truly fantastic, very personal and reassuring. Teddie arrived safe and well and despite being hoarse from, I suspect, non-stop barking, has settled in very well. I am lucky to have family here which has assisted with assimilation in a new country. She is loving the green grass, smells and country walks which are in abundance where we are currently located. Photo proof attached. Paul and I will definitely use Jetpets again for the return journey. 100%, no doubts. Thank you all again for such a great experience, absolutely everyone we met in Sydney and everyone I spoke with over the telephone was professional, helpful and reassuring and Teddie arrived happy and well - I couldn't ask for more. Many many thanks, Claudia, Paul and Teddie

JUNE 2019


Brisbane to Toronto, Canada,
Hi Justin Maximus and I want to thank you and the Jet Pets team for helping him arrive safely in Toronto. Maximus was calm when he arrived and happy to see me and my friend Sandy. I’m very grateful and will recommend your company to any friends who need to transport their pets. Thanks again Veronica

MAY 2019


Auckland to San Francisco, United States,
Hi Vicki, I wanted to thank you for the exceptional customer service and support I received from you during my transition back to the states. It was really a huge help and very much appreciated. It was great to see pictures along Donder’s journey and it’s was very easy to collect him from Mac Cargo. As you can see he’s super happy. Best Regards, Teresa

MAY 2019


Sydney to Wellington, New Zealand,
Hi Aleesha, Just wanted to thank you and all the team for assisting us get Mabel the beardie from Sydney to Wellington NZ. So many questions, so many things to learn, yet all the staff guided us thru it....and she arrived safely! We appreciate all you have done.....thank you. Regards, Alison Famewynn

MAY 2019


to Melbourne, Australia,
Hi Anuschka, I just wanted to thank you for all of your help and to your whole team for looking after and getting Runt to Melbourne safely. He is so happy and has settled in so well he and the other cat we have are getting along so well. Thank you again. Jianna