Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

DECEMBER 2012

MELBOURNE to LONDON, UNITED KINGDOM

Hi Kathy

I just wanted to thank you for the fantastic job you did for me and my 4 cats!

They arrived safely and everything went like clockwork. It was fantastic that you delivered the crates early and collected them on time, and I had the phone calls from JCS when they arrived. The staff at Heathrow were also really good and kept me reassured and informed about the cats when they landed.

 Thanks for a superb job. I am extremely grateful as sending pets so far overseas is terrifying and made me feel anxious and very guilty!

Thanks again. If I decide to return, you will be the first people I ring!

 Very best wishes

 Cath

DECEMBER 2012

MAUI

to

Dear Steve, Kate, Chelsea and George,

Many thanks for a such a smooth and safe journey for our little cavoodle.

Since we first saw her 5 week old photos through to her boarding, veterinary care, flight and door to door delivery, it has all been handled with the utmost professionalism.

Maui, as she is now called, arrived past midnight after her long journey but amazingly exited her crate in the best of moods. 

No tears at all, her good natured personality and your team effort allowed her to be relaxed, tail wagging and happy to play.

She has since worked her way in to each of the children's heart.

Much gratitude to you all.

Sincerely

Kathleen

NOVEMBER 2012

LILY

to GERMANY

Hi Kathy

As i promised you - some pictures of Lily in her new home on the other side of the world

She is doing very good, went to puppy school already a few times and even the lady there says that she is a very smart one. Doesnt matter where we go she is the star, 2 people already try to offer me money to buy her - no chance 🙂

She´s done very well on her way, watched her getting out of the crate in frankfurt and she just followed that person very calm, as soon as she´s seen me she lost the plot, lots of happiness paws and tail everywhere she was so happy, i was so happy i cried.

thank you again for everything for all your help and answering my million questions. you really helped me with this a lot, and now we can be happy together again.

thank you

anna + lily

SEPTEMBER 2012

NELSON & PEN

to UK & IRELAND

Hi Renee

They made it!!!  Beautifully, as you predicted, not a bother.  Having an absolutely ball now in Ireland. Everything went so well, all the handlers were so lovely and caring, both in Aus, UK and Ireland.

Thank you so so much, the dogs were our biggest stress and it was unwarranted.  If only our air freight cargo had been organised by you also!!  Enough said.

Take good care of yourself and our thanks, appreciation and commendation of yours and JetPets service.  The best.

Cheers

Fiona, Andrew, Connor, Nelson and Penny 

SEPTEMBER 2012

BOOS

MELBOURNE to DUBBO, AUSTRALIA

Hi Adam,

I wanted to thank your team, especially Nicole, for going over and above the call of duty in assisting us.  We needed to transfer our beautiful new dog, Boots, from Melbourne to Dubbo in a hurry, due to a family emergency.  Nicole handled all of the details with ease and was able to put our minds at rest and get Boots home quickly and safely.  Thank you, Nicole, and JetPets!

Kind Regards,

Colleen