Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2013

SYDNEY

SYDNEY to TEXAS

I wanted you to see that Sydney made it safe and sound to America and we have settled nicely in Texas! And Santa brought our Australian puppy UGG boots for Christmas that we were testing out on a cold/wet day! Thanks for all your help and reassuring emails Nicole. Sydney actually got through customs quicker than me and my daughter and was waiting for me at my friends house . Happy New Year and thanks again!

Kindly,

Nanette Slover and Sydney

JANUARY 2013

SYDNEY to CAIRNS, AUSTRALIA

Hi Billie,

Just want to pass on some feedback if that is okay.

We had a nightmare of a day on the day our birds were travelling from Sydney to Cairns due to our own return jet star flight being delayed several times.

We were very concerned because we were due to arrive in Cairns not long after our birds arrived and being babies we were concerned about their health and welfare whilst we were stuck at the airport.

In addition to this my mobile phone battery was very low.

I rang in the morning and explained the situation to Ashley and she was absolutely amazing, so helpful I couldn’t thank her enough, she took everything on board and spoke with the necessary people and looked after everything so for that I am eternally grateful.

Please pass on my thanks to Ashley.

Kind regards,

Jacquie

JANUARY 2013

MILO & PHOEB

to ADELAIDE, AUSTRALIA

Hi Penny,
 
My husband and I would like to thank you for your assistance in the relocation of our two little dogs, Milo (Australian Terrier X) & Phoebe (Jack Russell X Mini Foxy).
 
From what we can gather they seemed to handle the flight ok and were very excited to see us when they got here to Adelaide!
 
Your assistance throughout this move has been greatly appreciated by both of us. Out of everything we had to do in organising our relocation to Adelaide, it was great to know we didn't have to worry or stress over how we would relocate our dogs.
 
If we ever need to relocate or go on an extended holiday somewhere, we will definately be using Jetpets again!
 
Thank you very much!!!!
 
Kind regards,
 
Annika, Nathan, Milo & Phoebe

DECEMBER 2012

BELLA

to

Dear Andrea,

Bella wants to send you a big THANK YOU!!!

You have not only been prompt in responding to my requests, you have kept me constantly informed on the status of the moving processes and Bella well-being (with photos).

Mostly importantly, Bella arrived safe and sound. All documents required by authority came in order, which makes the customs clearance swift and hassle free.

I am also grateful to Danny, Kate, Dave and others who have contributed to the smooth and successful relocation of Bella.

Thank you to all of you!!!

DECEMBER 2012

MELBOURNE to LONDON, UNITED KINGDOM

Hi Kathy

I just wanted to thank you for the fantastic job you did for me and my 4 cats!

They arrived safely and everything went like clockwork. It was fantastic that you delivered the crates early and collected them on time, and I had the phone calls from JCS when they arrived. The staff at Heathrow were also really good and kept me reassured and informed about the cats when they landed.

 Thanks for a superb job. I am extremely grateful as sending pets so far overseas is terrifying and made me feel anxious and very guilty!

Thanks again. If I decide to return, you will be the first people I ring!

 Very best wishes

 Cath