Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

DECEMBER 2011

to

DECEMBER 2011

to

NOVEMBER 2011

KUSHLA

CANBERRA to HONARIA, SOLOMON ISLANDS

Kate, Adam, Andrea and Jim

Kushla arrived safely in Honiara this afternoon.  The SI Quarantine clearance was very smooth, and we were out of the airport and on our way home in 20 minutes or so after they wheeled her into the office.

She was very happy to see us, although did look rather hot!  I think it’ll be a bit of a shock for her to get used to living in the tropics again after 6 years in Canberra, and doubtless we’ll shortly be able to stuff a couple of sofas with the hair she’ll leave all over the house.

Thank you all for the assistance, reassurance and hand holding that you provided over the last three weeks or so.  It was, and is, greatly appreciated.

Katherine and Nik.

NOVEMBER 2011

BAILEY & BRA

MELBOURNE to SINGAPORE, SINGAPORE

Hi Aleisha,

Both Baileys and Brandy have arrived safely in Singapore last night after being away from us for 5 days. I was expecting them to be very frightened and stressed as they have never been away from us before and have always hated traveling in the car but to my very pleasant surprise, they appeared very relaxed and happy. I would like to thank all of you at Jetpets who have helped look after them for the last few days as I can see that they were very well taken care of and that I really didn't need to worry about them at all.

I am also very impressed with the fantastic customer service I've experienced with you and your team. From all the correspondence via emails, through to telephone conversations and even the representative (Dave) that came to pick them up. Thank you once again and I will definitely be recommending Jetpets to anyone who needs their beloved pets transported.

Cheers,

Seng

NOVEMBER 2011

MELBOURNE to LOS ANGELES, UNITED STATES

Hi Kaye,

 The girls arrived safely and we are so thrilled and relieved to have them with us.

 Thank you to all for the exceptional professional service and care. Although I was anxious about the girls traveling such a distance by air, you were very quick to build my confidence that all would be well. I also only heard excellent praise from others who have also used your service, which was very reassuring.

 I also wanted to check about what we owe for the extra night of accommodation and how we will be invoiced.

 Thanks Kaye,

 Anne