Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

SEPTEMBER 2011

MISCHKA

SYDNEY to WASHINGTON DC, UNITED STATES

Hi Kirsty,

I don't know whether I emailed you to let you know that Mischka made the trip to the US safely.
She has settled in really well in the past few weeks, is putting on weight, and hasn't fallen over once. In fact, I caught her jumping up into a tree the other day...pretty safe to say that she is back to normal and has recovered well from her stroke (albeit she is a fair bit slower than she was before - not such a bad thing!).


I am happy to have my furry lap-warmer back in time for the colder months.
Thank you for all your help (and patience!) over the past 9 months.

Kind Regards,

Fiona

SEPTEMBER 2011

TIGER LILY

BRISBANE to TAMPA, UNITED STATES

Aleisha,

Tiger Lily was safe, healthy and glad to see us. Thanks again for all of your efforts to ensure that she arrived safely in Tampa. We are very pleased with the professional service provided by Jetpets and would unreservedly recommend your company.


Best regards,

Bryan

SEPTEMBER 2011

TOBY

SYDNEY to LONDON, UNITED KINGDOM

Hi Kirsty...

 

Been meaning to send an email since Toby arrived...with a pic! Anyhoo...hes sitting by me right now and its lovely to have him here. He arrived in brilliant condition and Im so pleased I chose Jetpets. Can’t thank you enough for all your helpful and friendly emails and advice. 

 

You can imagine the scene when he arrived! In the end I had him delivered...thought it was quite reasonable and better for both of us. He did recognize me! It was four and a half months since we had seen each other.

 

He’s still bossy...like his mum! But he’s beautiful! Thanks again. Hope all is well with you.

 

Best regards... Fay 

SEPTEMBER 2011

DAISY

SYDNEY to SALT LAKE CITY, UNITED STATES

Hi Kirsty,
 
Daisy has arrived! Daisy is a happy little dog indeed, already full of activity and wanting to explore her new home of Salt Lake City.
 
Thank you and all those who have been involved in getting our "fur kid" safely to our new home - needless to say we are very happy now too having Daisy with us.
 
Take care Kirsty - we'll be sure to recommend your services to anyone relocating their pet. Much appreciated.
 
Kind Regards, Neil, Rachael & Daisy

SEPTEMBER 2011

ROLO

SYDNEY to OSLO, NORWAY

Dear Adam


I would just like to take this opportunity to thank JetPets so much for their outstanding support in transporting our much loved Welsh Springer Spaniel –Rolo- safely around the globe to Norway.  Two of your staff in particular should be highly commended for the outstanding and compassionate services they offer their customers (Kirsty C  and your vet- Kathy).

During the six months prior to our relocation Kirsty  was always available to inform us of procedures and reassure us that, although Rolo faced a very long trip, he would arrive safely.  As an animal lover herself, she relates so very well to customers with patience and compassion. Kathy also showed the same compassion and support to us.

We were delighted on arrival at Oslo airport to see that not only had Rolo arrived safely after his 24 hr plane trip, but was on top form! He has shown absolutely no signs of stress since we arrived almost three weeks ago and is settling in nicely to his new home in Norway. He particularly loves exploring the forests, often taking an afternoon dip in the local lakes !

Thank you Jetpets for providing an outstanding service to us and alleviating much of the stress and worry in relocating our family dog Rolo around the globe !

We’ll be recommending you to all our friends 🙂

Thanks and best regards,

Joanna