Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

SEPTEMBER 2009

DANA AND DILLON

SCOTLAND to MELBOURNE, AUSTRALIA


Danny
It has been a very hectic few months for us hence the delay in writing.
Lorraine and I wanted to express our Thanks for the excellent treatment of Dana + Dillon on their door to door journey Scotland to Melbourne.
Your patience when answering our numerous questions, follow through on any issues arising and personal ownership on keeping us updated on their journey to Australia was fantastic.
We were both very impressed with the first class service, enthusiasm and commitment to the dogs welfare right throughout the journey. Also in Quarantine through to final delivery to us.
Dana + Dillon settled minutes after arriving at our new home and now look as if they have been here all their days.
Thank you again,fantastic service
Lorraine + Kevin, Dana+Dillon

AUGUST 2009

TED

ADELAIDE to SAN FRANCISCO, USA

Dear Jessica,
We would like to thank you and your team for all your assistance with delivering Ted to us. He arrived calm, safe and healthy on Friday night, not at all phased by his traveling adventure. Ted also responded really well to all your animal handlers.
He is now adjusting to his new life in the USA and runs around the house like he owns it!
Thanks again,
Rachel and Ted

AUGUST 2009

WICKI

ROCKHAMPTON to HOBART, TASMANIA

Hi Chris.
Firstly I must appolagise for the late response to the transporting of our dog Wicki. I can only describe the service that Jetpets and Virgin airlines had provided in the transportation of our new pup as Absolutely Superb!
Everything went wonderfully and he arrived safely and completly stress free. So until next time, Thankyou very much for everything that everyone at Jetpets has done for him.
Best Regards Ian

AUGUST 2009

MISSY

MELBOURNE to LOS ANGELES, USA

Jessica,
I just wanted to let you know that Missy arrived extremely well. I can't thank you enough for your assistance in shipping her to the U.S. It was a very simple and happy experience for me thanks to your quick response to all my questions. It was obvious to me that Missy was well cared for and did not suffer any trama on such a long flight.
Thank you so much for all your help and please extend my heartfelt thanks to all involved! I will certainly recommend Jetpets to everyone I know. You are all fabulous.
Jennie and Missy

AUGUST 2009

FONZIE

SYDNEY to AUCKLAND, NEW ZEALAND


Hi Kylie
Fonzie arrived back in NZ and is happily settled back at home. I just wanted to say thank you for the wonderful service we received from yourself and your company. It was so nice dealing with a company where everyone knew what was going on and communicated with each other and were all very friendly. It has been a pleasure dealing with your company and I would have no hesitation in using you again in the future.
Many thanks Tracy