Customer Feedback

JANUARY 2011

DIGGER

Hey Aleisha, 

Just wanted to say a massive thank you for all your help throughout the process of relocating Digger here to the UK to be with us. He was a little confused when i picked him up but very excited to see me. It only took him a couple of days to get over his jet lag and get settled straight back into his routine. We will be using you guys to get him back home when the time comes. 

Thanks again and all the best. 

JANUARY 2011

SOPHIE

Hi Emily,
 
I just wanted to write a quick email to say thanks very much for getting my dog to NZ safely and hassle free!!! I was very impressed by you guys and especially would like to say thanks to the lovely lady that collected Sophie on Thursday the 18th (day before she was due to fly out from Brisbane). She was soooo good and made me feel alot better when I was a bit of a mess. She also made the effort to text me the following morning while I was on my way to the airport just to let me know that Sophie was ok and happy and waiting for her flight. I knew she would have been but that text was very reassuring and greatly appreciated!
 
 I wouldnt hesitate in using Jetpets again and would recommend you to anyone.
 
Thanks again!
 
Amber and little dog Sophie x

JANUARY 2011

JACK

Hi Melana,

Just wanted to let you know that Jack arrived safely. We had no trouble clearing customs and collecting him.

Jack is settling in well and adjusting to his new home.

Thank you (and Mick? the driver who picked him up from our home) very much for all your help. Your professionalism and help in answering all our questions is greatly appreciated.

Cheers

Tina

JANUARY 2011

Dear Jetpets,

It is now a month ago from the day our boys travelled from Sydney to Lismore. We've all settled in our new abode now and we wanted to express our appreciation.

Because our cats have never flown before, it was a day we were fretting most, not knowing how it is all going to go. While we were driving up north, we received a phone call from Jetpets advising that the actual flight on which they were booked is delayed and that they would be put on a later flight, but that the door-to-door service would not be possible due to the flight arriving late. We were kindly immediately refunded for the service that could not be done, but more importantly, Jetpets gave us two transport-cages, so that a family member can pick the cats up. Theirs were with us in the car and for a moment, though we had someone to pick them up, we didn't know how it's going to be done and panicked a bit.

Flights will always be cancelled or postponed and that is a fact, however, we are certain that it is because of the way Jetpets handled the entire matter, our cats arrived to Lismore in excellent shape and we are forever grateful. 

Amanda & Kyle

JANUARY 2011

WOOFY

Hi Aleisha

Just wanted to say a big thankyou to you and your team on the delivery of Woofy (labrador) to CHCH from BNE.

He arrived in great spirits and has settled in a lot quicker than the rest of us!  Our daughter (8 yrs) was very worried about him so drew him a picture of us all to go in his cage. We didn't expect it to actually be stuck in there but to ours and her delight there it was.  It really made her day.  That was an awesome piece of customer service so we thankyou.  

We would definitely recommend Jetpets to anyone looking to transport their 4 legged family member.

Kind Regards

Letitia