Customer Feedback

With over 27 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

MAY 2019

Lilo

Melbourne to London, United Kingdom,
Hi Morgan, We knew that the move would bring its fair share of challenges, and wanted to ensure that Lilo got across smoothly, and more importantly, in a stress-free manner. Morgan and the team at Jetpets gave us great comfort and assurance from the start, and that was the case throughout the entire process. Professionalism was certainly displayed throughout by Morgan and her team at Jetpets, and what we found to be the biggest strength was the attentiveness and responsiveness to our queries and concerns. We were pleasantly surprised to learn about how smooth the entire process was, and Lilo was with us in London the day after we arrived. Lilo is continuing to enjoy the London lifestyle, meeting new friends in parks, new sights, sounds, smells - everything. And we couldn't be happier seeing her adjust to her new home and lifestyle. Thank you once again for helping us with Lilo, it was such a positive experience overall. Love, Danielle and Hilary.

MAY 2019

Alfi

Canberra to Napier, New Zealand ,
Hi Jasmine & Rachael, Thank you so much for transporting Alfi from Canberra to Napier. He arrived last night and has settled in very quickly with his new housemates Bailey ( pictured below) and Brandy. Coming from Canberra Alfi hasn’t seen a lot of the beach so he enjoyed the Napier waterfront on a big walk this morning. Very impressed with the service received by Jetpets. Many thanks Anouschka x

MAY 2019

Koru

to Christchurch, New Zealand,
Hi, thanks so much. That couldn’t have gone more smoothly. Koru arrived so happy & healthy. I have shared his journey on the Must Love Staffies FB page. Over a hundred people followed his progress. Many thanks Biddy Hamilton.

APRIL 2019

Sophie

Canberra to London, United Kingdom,
I am so, so happy with the service provided to me by Jetpets and Justin who guided me through the process of Sophie's relocation. As a pet mummy who has never done anything like this before I was worried about Soph (she is a bit of a Diva and likes things just so) and how she would travel but she is an absolute star and has taken it all in her stride. I did do a little research before I chose Jetpets for Sophie and everyone I spoke with recommended your company. Now I understand why - your reputation as being the best in this field is well deserved, from the inquiry call right through to collecting Soph at our destination. Brilliant service and communication from the start. Warmest regards Michelle & Sophie

APRIL 2019

Muffin

Melbourne to , Italy,
Hi Rachel, thank you so much for assisting us with the move of Muffin to Italy! He is doing great, a lot better that I expected. He is an amazing boy. We picked him up from the airport and I made him relax in the car outside of the cage for the travel home. He cleaned himself, ate a lot and once home he wondered around and felt confident with the atmosphere super quick. Then he enjoyed all the cuddles that everyone gave him. Ill attach some pictures. Thank you so much again, I couldn’t be happier to have him with me now in this new journey.