Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2026

Lilo

Auckland to Perth, Australia
Lilo arrived safe and sound in Perth! She is full of energy, had dinner, does not stop playing and we are covered in lots of kisses from her. I can not thank you enough for your kindness and patience and all your help through this whole process. You really gave us all the assurance we needed. The Jetpets team gave Lilo so much love and took amazing care of her. Thank you from the bottom of our hearts.

JUNE 2026

Rocky

Zurich to Brisbane, Australia
Rocky arrived safely and was reunited with his family - He was well and absolutely ecstatic to see us! We are incredibly relieved and wanted to thank you again for everything. Most importantly, thank you for taking such good care of Rocky throughout his journey. Everything went smoothly, and we couldn't be more grateful. Sending sincere thanks and appreciation.

MAY 2026

Noisette

Brisbane to Paris, France

Thanks you so much for everything. The process was super smooth and the little updates along the way was very reassuring. Noisette made it to France safely and super excited. She has settled into her new home quickly. Noisette is already exploring the area, meeting my family cats and receiving lot of cuddles from everyone.

MAY 2026

Oreo

Perth to Auckland, New Zealand

We can’t speak highly enough of our experience with Jetpets from start to finish. We had lots of questions throughout and everyone in the team was always patient and happy to help. Oreo was treated like a king. We could clearly see his excitement when we went for the vet visits and this made a huge difference in knowing he was going to be happy before his flight. We really have been impressed with the quality of service.

MAY 2026

Mulan

Melbourne to Hong Kong, Hong Kong
I would like to sincerely thank the entire Jetpets team for their patience and constant communication. As this was my first time relocating a pet, I had many concerns and questions, and I truly appreciate how professionally and patiently they addressed all of them. We couldn’t be happier. Thank you again for your exceptional service. We will definitely choose your company again in the future and will highly recommend you to others!