Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
MAY 2026
Mulan
Melbourne to Hong Kong, Hong Kong
I would like to sincerely thank the entire Jetpets team for their patience and constant communication. As this was my first time relocating a pet, I had many concerns and questions, and I truly appreciate how professionally and patiently they addressed all of them. We couldn’t be happier. Thank you again for your exceptional service. We will definitely choose your company again in the future and will highly recommend you to others! 
MAY 2026
Nelly
Brisbane to Osaka, Japan
Jetpets was fantastic to deal with and made the entire process less stressful for us. Nelly arrived well and is happy and healthy and has moved into her new home. We met her upon delivery and she jumped out of her crate with her tail wagging. We really appreciated the attention to detail when organising her travel!
MAY 2026
Layla
Sydney to Dubai, United Arab Emirates
So delighted to have our Layla with us - all went as smoothly as we could have hoped and she arrived in good spirits. She is settling beautifully into her new home in Dubai. Thank you so much, Jetpets, for all your support and help during a very chaotic period - I appreciate you answering my thousands of questions and all of our uncertainty. 
MAY 2026
Murphy
Adelaide to Bangkok, Thailand
Our Murphy made it to Bangkok happily and is thriving. He is living his best life so far.
Thank you again for all your help making what felt like at times an impossible process, feel seamless. 
MAY 2026
Evie
Townsville to Wagga Wagga, Australia
Evie arrived at her new home yesterday, happy and healthy and had a big play. We were so excited to see her again. Jetpets do an amazing job, and I sincerely thank the Jetpets team!