Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers


Lexi and Harvey

Melbourne to Sydney, Australia
Thank you so much to Jetpets for arranging their flight from Melbourne to Sydney in such short notice and for even delivering our babies to us around midnight, I don't know of many companies that are willing to work after business hours to this level and we really appreciate all your effort and great service so much. None of this would be possible without any of you and we are so grateful to each you. May you all be blessed for the great work you do each and every single day. As you can see from the pics below, the babies are settling in very well.



Melbourne to Los Angeles, United States of America
Hello!! I have been meaning to email you but have been caught up with work. Indiana is so happy and is loving his walks up to Griffith observatory! Thank you again so much for all your help.



Adelaide to Sydney, Australia
We sent our daughter's husky Boston, to be with her in Sydney during lockdown, and for the length of time they are living in Sydney. Boston has been known to be a little nervy, but Jetpets delivered him safely and promptly, with a minimum or waiting around and a maximum of communication to myself and my daughter on the receiving end. I would highly recommend Jetpets for anyone thinking of transporting their beloved pets.



Perth to Gold Coast, Australia
Jetpets were involved in transporting our ragdoll cat from Perth to our doorstep on the Gold Coast. They were very efficient and friendly. Recommend them if ever you are need of this service.



Melbourne to New York, United States of America
Hi Rachael, Just emailing you to let you know that Baby has made it safely to my apartment in New York! I want to say a BIG THANK YOU to JetPets! I was thoroughly impressed by JetPet’s professionalism and dedication to ensuring not only that Baby’s flight went smoothly, but also that her owner (me!) remained calm and assured of her safety! Thanks so much, Rachael, for helping coordinate everything. Also, please pass on a big thank you to Lee for driving all the way to Nicholson to pick Baby up! Thanks so much again. I’ll be recommending JetPets to anybody I know who needs quality animal transportation services! Kind regards, Jacqui.