Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
NOVEMBER 2025
Luna
Sydney to Tokyo, Japan
I had a very positive experience with Jetpets when transporting my dog from Australia to Japan. The paperwork side of it was really easy and Jetpets handled most of it. They were flexible in the drop off time so I could spend lots of time with my dog before I dropped her off. They send me some pictures and a report on my dog while they had her in their care which was really nice to receive. The communication from the international company that handled my dog in Japan could have been improved by way of an email or message confirming she arrived safely. I would request this if I was transporting a pet again. Otherwise, it was a really smooth process. We are very grateful for Jetpets assisting us. 
NOVEMBER 2025
Lulu
Sydney to Dubai, United Arab Emirates
Chloe and the team at Jetpets were fabulous. They made the complex problem of moving our cat and dog to the United Arab Emirates a seamless process. They made all the bureaucracy simple for us, booked the flight, picked up our pets from our door in Sydney and delivered them to our door in Dubai, and sent updates along the way. What also struck me was that they all seemed to be pet-people. No one seemed to be just doing a job! Can’t recommend them highly enough. Thank you. 
NOVEMBER 2025
Luna
Sydney to Amsterdam, Netherlands
Thank you so much for all the good care of Luna. It was quite a journey but she is safe home with me. I am very grateful for all the good care thanks to you! 
NOVEMBER 2025
Maple
Melbourne to Vancouver, Canada
Maple arrived happy and healthy after his long trip around the world! Thanks for making it happen for us! 
OCTOBER 2025
Bear
London to Melbourne, Australia
The process to relocate Bear from the UK to Melbourne took over 6 months. Jetpets provided an excellent service throughout, guiding us through the steps, reminding us of the vets appointments and paperwork to complete to get the import permit. Gillian, Jordi and the team were very supportive and kind, making us feel fully accompanied throughout the relocation and Bear's travel. I highly recommend Jetpet's personalised and professional approach to pets transport.