Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
FEBRUARY 2026
Charlie
Brisbane to London, UK
Thank you so much, Charlie is settling in really well and seems happy and relaxed. He has already been to the local pub and had snacks there. Thanks for getting him here safely and replying quickly to all my emails, really appreciate it. 
FEBRUARY 2026
Nugget
Melbourne to Dallas, USA
Thank you so much for arranging the safe travel for Nugget to Dallas. He is settling in well now! 
FEBRUARY 2026
Ruby
Melbourne to Toronto, Canada
Thank you for everything - Ruby has adjusted to the cold weather with lots of snuggles to stay warm! 
FEBRUARY 2026
Ruffles
Tokyo to Perth, Australia
Thanks so much for bringing Raffles safely from Tokyo to Perth. It is a long trip, Tokyo - Melbourne, then quarantine for 10 days or so, then another long trip from Melbourne to Perth. He was in fine fettle and very excited when he arrived. He happily farewelled the Perth team who kept us in the loop as he moved from the airport to home, thanks for all the care your team did a great job. 
FEBRUARY 2026
Mischa & Milo
Sydney to Perth, Australia
Thanks so much for everything. The cats have settled and back to being playful & attention seeking. The whole experience has been quite smooth & reassuring for us anxious fur-parents!