Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

DECEMBER 2009

DRAMBUIE

FRANCE to SYDNEY, AUSTRALIA

Dear Melanie

I wish to thank Jetpets for there support in getting my beautiful girl over from France to Australia - Sydney
Melanie made this project easier of importing a dog into Australia as Jetpets are well aware of the requirements needed to import.
I found Melaine professional with an update of phone calls and emails of her where abouts throughout her trip to Australia.
I would recommend Jetpets for any future traveling with livestock in or out of Australia - you guys rock!
 
Best Regards
Heather

NOVEMBER 2009

LAIKA

SYDNEY to FRANKFURT, GERMANY


Hi Kylie,
Just a quick note to let you know that Laika arrived safely (and quite relaxed actually!) in Germany and is settling in well.
Customs clearance, etc. all went smoothly. Many thanks to you and the Jetpets team in Mascot for providing high quality & professional service! I'm so glad that I chose Jetpets and will certainly recommend it to other people who need to transport their pet.
Kind regards. Pia

NOVEMBER 2009

GUINNESS

HOBART to LONDON, UK


Hi Emily
Happy New Year!
Just a quick email to thank you very much for looking after Guinness. We collected her from the ARC at Heathrow and she greeted us as if nothing had happened, we couldn't believe she'd been on such a long flight. The staff there were excellent - very friendly and helpful.
Many thanks to the whole JETPETS team, both in Melbourne and overseas, for making the whole process so painless. Thanks also for your correspondence over so many months. It was good to know that Guinness was in such good hands.
With kindest regards
Caroline and Robert(and Guinness) :0)

NOVEMBER 2009

BRONTE

MELBOURNE to VIENTIANE, LAOS

Hi everyone,

I just have to thank you all so much for helping Bronte get here.I cried with joy and couldn't stop when I saw her at the airport ,and then again when the kids were just gobsmacked! They asked if she was here forever!!! I replied -she's not here on a vacation!!-they couldn't beleive it!- She has been apart of our lives for 11yrs and she belongs here with us. thankyou again your help is so appreciated .

Richelle,Craig,Flynn and Samantha

NOVEMBER 2009

WOOLY

MELBOURNE to HONOLULU, HAWAII

Hi Jetpets,

Sorry for not sending this to you sooner.  I wanted to thank you for all of your help getting Wooly back to Dallas from Melbourne (via Honolulu), especially with all of the confusion after missing our flight in Sydney--what a disaster!  I really don't know how we could have possibly navigated that situation without your help.  We really can't thank you enough. 

You were such a pleasure to work with throughout the entire process, and I felt very secure knowing that Wooly would be well taken care of throughout his journey.  It's an intimidating endeavor to transport a pet on such a long flight! 

We used Jet Pets to transport Wooly when we moved to Australia from The States, as well as when we moved home, which is testament to our satisfaction with Jet Pet's level of service and care.  Actually, we originally contracted another company to move Wooly to Australia, and after many mishaps and issues we turned to Jet Pets.  I could not have been happier with my decision.  All of my concerns were immediately put to ease by the staff at Jet Pets.  It was so reassuring to know that Wooly was in good hands, and that my concerns were not dismissed as silly or insignificant. 

Again, I want to thank you for all of your assistance.  Transporting a pet overseas can be a very overwhelming and confusing process and the knowledge and expertise by everyone at Jet Pets made the process very simple and seamless for us.  I would definitely recommend Jet Pets to anyone transporting a pet overseas. 

All the best!
Shannon