Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

JULY 2009

BUDDY

SYDNEY to LONDON, UK

Hi Kylie,
Buddy arrived safe and sound this morning. I just want to say a huge thank you to yourself and Jet Pets. You made the whole move so easy. I appreciated the way you communicated so well with me. Every email & question was answered immediately. I am so glad we used Jetpets. To this day I still have not received a reply from at least two other Australian companies, which I contacted at least 9 months ago, the same time I contacted you!
Thanks again Kylie, I hope the company knows what an asset you are. We may return to Australia in 3 or so yrs, I will be in contact if your services are needed.
Thank you, Julie

JULY 2009

PICKLES

BRISBANE to LONDON, UK

Hi Laura
Just to let you know. Pickles arrived in extremely good condition. They really looked after him well. He hadn't even soiled his cage with such a long flight so I think maybe they gave him a comfort stop in Singapore. He was like he had never been away..... jumped right up into the car and settled in his bed.
Thanks again to you and Scott for your help. Will be in touch on our return.
Regards
Andrena

JULY 2009

FERN

PERTH to LONDON, UNITED KINGDOM

Dear Emily,
I would just like to say that we collected Fern from Heathrow last thursday and it all went like clockwork. She was a bit stressed (to be expected!) but is fine and settling in well. The people at the animal reception centre were very friendly and I was very happy with the way the whole thing worked.
Thank you from the Ware family for organising Fern's travel so well. We really appreciate it.
We are not planning to fly our poor cat again (she is gettting a bit old for this sort of thing!) but would recommend your company to friends.
Thank you, Deborah

JULY 2009

CHARLIE

PERTH to LONDON, UNITED KINGDOM


Dear Emily, Sorry I didn't send this email earlier, we've been super busy for the last 2 weeks! Just wanted to say a HUGE thank you!!!
It was a real pleasure dealing with you, and with Jet Pets. You dealt with our pet transport needs quickly and efficiently and always with a friendly manner. You communicated with us regularly so even though we were on the other side of the world we felt we knew exactly was was going on at all times. This really helped to ease the stress of flying our pet across the globe!
We are so pleased to have Charlie back and was a relief to see he was completely unaffected by the 21 hour flight!
Thanks again and we look forward to dealing with you again on our future travel to Australia. Regards, Clara

JULY 2009

BILLIE

NEW ZEALAND to ALICE SPRINGS, AUSTRALIA


Hi Melanie,
Thank you so much for everything. As you know, we have used Jetpets twice now and have been nothing but impressed with the services you provide. We will be recommending you to anyone who needs their pet relocated. Billie is such a precious and treasured member of our family and we really feel that her welfare was paramount in the service you provided. I cannot thank you and the team at Jetpets enough for all of your help with our relocations and wish you all the very best!
With our sincerest thanks, Chris & Glenn