Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
MAY 2026
Leia
Sydney to London, United Kingdom
Jetpets went above and beyond to look after our girl Leia on her trip from Sydney to London. From the very first email, we knew we were in good hands with this team who genuinely care about your pet's wellbeing. Communication was brilliant and we loved getting updates on Leia's journey. She arrived in very good health and has settled in straight away. Thank you to the Jetpets team! 
MAY 2026
Blu
London to Sydney, Australia
I honestly can't recommend Jetpets more, they were so professional, helpful and patient. With the amount of organising it takes to prepare as well as it being an emotional time, Jetpets took care of everything! I couldn't have done it without them. Blu arrived safe and sound and he was in perfect health. Thank You Jetpets!! 
MAY 2026
Roxy & Max
Singapore to Brisbane, Australia
Great, efficient and easy to navigate online services. Friendly and responsive customer services all throughout the process. A tremendous service. Jetpets - you lived up to your brand excellence. 
MAY 2026
Astro
Sydney to Auckland, New Zealand
Can’t recommend Jetpets enough. Both the Australian and New Zealand teams were fantastic with their care and dedication to my cat Astro’s transportation needs. Jetpets made Astro and I feel comfortable and at ease the whole way along the journey. I’ll definitely use them again for the return trip to Australia in the future! 
APRIL 2026
Maize & Avocato
Melbourne to Christchurch, New Zealand
Both Maize & Avocato have settled in great! It’s like they haven’t even moved. Thank you for your help and thorough care throughout the whole process!