Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

SEPTEMBER 2026

Stally

Launceston to Winnipeg, Canada

Just wanted to say a special thank you to everyone involved in Stally’s travels! The family was very excited and happy to have her back and she was very happy too! She was well taken care of! Thank you Jetpets.

SEPTEMBER 2026

Cheeku & Mimi

Dubai to Perth, Australia

I want to sincerely thank the entire Jetpets team for all the guidance, support and help they provided throughout Cheeku and Mimi’s journey. They are both settling in well and adjusting nicely to their new home. Thank you again for everything, and for being part of Cheeku and Mimi’s big journey!

SEPTEMBER 2026

Lily

Wellington to Canberra, Australia

Thank you, Jetpets, for taking such good care of Lily and helping get her to Australia safely. She’s settling in well in her new home - lots of corners to explore, shelves to climb, and big windows for bird and people watching, which is her favourite! She is calm and happy which is a testament to the awesome job you guys did caring for her. Thank you so much!

SEPTEMBER 2026

Prince

Brisbane to Melbourne, Australia
Jetpets are amazing! They really looked after my dog very well and kept me informed of his progress and wellbeing. Thanks so much to the team for organising his trip and thank you all for taking such great care of him!

SEPTEMBER 2026

Khloe & Norva

Melbourne to Sydney, Australia
I just want to say thank you from the bottom of my heart for everything!! You guys are amazing. Jetpets helped what could have been a stressful experience and made it a good one! The photos we received lifted a huge weight off our shoulders - it was nice to see their little faces and know that they were ok. Our cats have settled in well! Thank you Jetpets.