Customer Feedback

With over 27 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives.

Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JULY 2019

Rahni and Rasta

Brisbane to Auckland, New Zealand
Hi Jasmine, Rasta is settling in well. Thank you so much for all your patience and assistance during this very long transaction. Sam from the Auckland branch took some photos last night.

JULY 2019


Melbourne to London, United Kingdom
Hi Biljana Hope all is well with you. Warren and I just wanted to say thanks for helping to get our babba back home, I struggled to settle until we were in Heathrow picking him up. He’s doing well, took him to the vet for a haircut and nail clip - that didn’t go down well as you can imagine lol! But he’s much more comfortable now - as it was warm when we arrived. See photo of him with his new haircut basking in the sun and one of him on the drive home. Take care, and thanks for everything- you were all really supportive and helpful. Cheers Amanda, Warren and Uno xx

JULY 2019


Perth to Oslo, Norway
Hi Lochlan, Kobi arrived safe and sound in Oslo yesterday. Thankyou for all your help getting him here! Photo attached. Many thanks, Hayley

JULY 2019


Australia to Bogota, Colombia
Hi Biljana, Good she did pretty good, it was a long trip specially in bogota as she had to sleep there all night and all the paperwork took 6hrs. She arrived on Saturday afternoon. But she’s now with my family in Medellin. she looks pretty happy and my parents are spoiling her a lot. Thank you very much for everything! All the people who look after her on the comfort stops were really nice and sent me a lot of pictures. Shade arrived with her toy and my T-shirt on her crate. I’m sending some pic of her

JULY 2019


Melbourne to Geneve, Switzerland
Hi Jasmine, Thank you for taking the time to follow up with us. I have to say, we have been very impressed with the services, from Loki’s vaccination, pick up and also your partner ACE in Switzerland who contacted us for each step of the process (including live pictures on Whatsapp!! 🙂 ). See attached some pictures of Loki just after landing and also in Lyon. Thanks again, Best regards Olivier