Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers


Noah and Ruby

Sweden to Newcastle, Australia

Dear Natalie and Debbie

We were so overwhelmed with love, joy and thankfulness last night when Noah and Ruby returned home to us here in Newcastle, Australia. Thank you for your part in all of this. Forever grateful for your kind help. Warm wishes Bertus and Ulanda de Villiers



Melbourne to Sydney, Australia
I just wanted to let you know that we picked our puppy up from Sydney airport Monday night and had to send you this photo because the Jetpets van just happened to be in it People these days are all too willing to demand and complain when its wrong but when it is right rarely do you hear. We are very grateful to you for your help in organising and after our 5 hr journey down we found 2 of your drivers, Josh and Sarah were at the depot and they were brilliant! Friendly, approachable and they both helped us through the collection process which did feel a bit daunting in the middle of the night for the bushies gone to town. What an amazing place the freight side of Sydney airport is. Thanks again, really appreciate the kindness and understanding you all showed


Returning Citizens

Vancouver to Melbourne, Australia
Jetpets are very proud to advise that we have assisted many Furbabies this month reunite with families and relatives across Australia as part of our repatriation mission from Canada! With over 100 pets stranded due to the COVID 19 Pandemic, Jetpets have partnered with Worldwide Animal Travel, Air Canada and the Australian quarantine team to facilitate the task of relocation over 100 pets from Vancouver to Melbourne. We appreciate the opportunity to work with our partners and the Australian quarantine team to reunite pets with their owners prior to Christmas in what has been a challenging year for all. We were even in the news!


Kuro & Amity

Brisbane to Perth, Australia
Omg!!! ... it’s been 3weeks missing my fur children as we had to relocate from Brisbane for work ASAP! We had 2 weeks in isolation and then 1 week waiting to confirm flights but have to say that Jetpets throughout the whole process were amazing with emails and also tracking of them throughout the journey. I’m so proud of our pup Kuro and his big sister Amity for being so brave. They are now settled in there new home in Perth. Thanks guys for looking after my babies will for sure recommend you guys to friends and family! Kia Ora guys 🙂



Broome to Canberra, Australia
I’m taking the time to write to you today, to thank you for the amazing service I received from Jetpets. Reg was stuck in Broome for 6 months, staying with a friend of mine. I couldn’t get him out of Broome due to the size of his need to travel in a PP100. I finally got him in a car with a kind soul that agreed to take him down to Perth. I tried many options to get a pet carrier to get him home, however none where forth coming. I so appreciated your actions to book Reg when no one would. I drove up from Canberra to Sydney to meet him and we had such a great re-union, both so happy to see each other. I can’t thank you and your team enough for getting my boy home safely, it was a patient wait and so glad for companies like yours that care. It was actually a rival company that recommended you, that must be the best recommendation going.

Many thanks Ben