Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
AUGUST 2011
SHAWTY
Hi Aleisha
Sorry for taking so long to email you.
As you would have guessed, Shawty arrived in Hong Kong safe and sound last month. She was hungry and eager for a big cuddle but none the worse for wear. The crate size was perfect and she had plenty of water. The customs out of Hong Kong was easy and surprisingly fast.
I just want to thank you for constantly putting my mind at ease when I was calling you from Hong Kong and also for fast-tracking her arrival given the recent Cathay policy changes regarding bulldogs. Thank you also to the lovely man who collected her and took her to your Brisbane depot. We love having Shawty in Hong Kong - she has completed our little family - so thank you again.
And if anyone asks you about shipping Aussie Bulldogs, let them know that they travel fine and not to worry at all.
All the best
Natalie
AUGUST 2011
BRUNO
Hi Aleisha,
I just wanted to say thank you for your help and excellent service with the shipping of Bruno to Singapore. He arrived in tip top condition and is happily settling into his new home.
Again, with much thanks,
Tammy
AUGUST 2011
TODD/SALLY
Hi Kirsty
Just a quick email to thank you and jet pets in Brisbane for getting my babies Todd and Sally home safely to London heathrow.
They were very happy and healthy when I collected them and settled quickly back onto life here in the Cotswolds.
I was very nervous about flying them to the UK, but the flawless service you provided was fantastic and made it so easy for us.
Thank you again
Lisa and Paul
Todd and Sally the beagles x
JULY 2011
LUCKY/RASCAL
Hi Sam,
Just a quick note to thank you and the Team at Jetpets for the excellent care given to Lucky and Rascal. The boys arrived safe and sound in Nhulunbuy this morning.
They are settling in well, and seem none the worse for wear after their big adventure. Please pass on our gratitude to everyone that cared for them.
Have a great weekend!
Kind regards, Gaye, Ed, Lucky and Rascal.
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JULY 2011
ALBERT&DIEGO
Hi Aleisha,
I want to thank you for going so far above and beyond the 'call of duty' in helping me get Bertie and Diego away safely and in good time.
In all the stress and drama of the uncertainty over departure dates, getting the waiver and the extra vet certificates etc you never expressed any frustrations to me for which I am hugely grateful!
You have corresponded with me with great patience, politeness and care and I always felt you were there supporting me - so THANK YOU!
You have given me superior service (in my workplace that gets the top bonus) and I would be more than happy to recommend you to anyone else thinking of moving their pets around.
Many thanks again,
Leah