Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers



Canberra to Launceston, Australia
Poppy the cat arrived safe and sound in Tasmania after leaving Canberra and flying via Melbourne. Thanks Jetpets so much for the updates and photos and for keeping her safe.


Nero & Ptolemy

Canberra to London, United Kingdom
Hi Dipkesh, Just a quick email to say thank you again for all your expertise and work getting Nero and Ptolemy to London for us.  They arrived safe and happy (and very jet-lagged like us) and have settled in to the London lifestyle very well. We really appreciate the extra effort you went to with diligence and expertise in finding flight solutions for them.  I couldn’t recommend Jetpets more highly and wanted in particular to acknowledge your exceptional client service to us - thank you!


Lexi and Harvey

Melbourne to Sydney, Australia
Thank you so much to Jetpets for arranging their flight from Melbourne to Sydney in such short notice and for even delivering our babies to us around midnight, I don't know of many companies that are willing to work after business hours to this level and we really appreciate all your effort and great service so much. None of this would be possible without any of you and we are so grateful to each you. May you all be blessed for the great work you do each and every single day. As you can see from the pics below, the babies are settling in very well.



Melbourne to Los Angeles, United States of America
Hello!! I have been meaning to email you but have been caught up with work. Indiana is so happy and is loving his walks up to Griffith observatory! Thank you again so much for all your help.



Adelaide to Sydney, Australia
We sent our daughter's husky Boston, to be with her in Sydney during lockdown, and for the length of time they are living in Sydney. Boston has been known to be a little nervy, but Jetpets delivered him safely and promptly, with a minimum or waiting around and a maximum of communication to myself and my daughter on the receiving end. I would highly recommend Jetpets for anyone thinking of transporting their beloved pets.