Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JUNE 2026

Sushi

Sydney to Paris, France
A huge thank you to Jetpets for helping relocate Sushi from Australia to Europe. The entire process was smooth, professional, and stress-free. Sushi arrived safely, happy, and in great condition. We are now happily settled and couldn't be more grateful to the Jetpets team for making his journey such a positive experience. Highly recommend!

JUNE 2026

Kilo

Sydney to Hong Kong, Hong Kong
Fantastic experience! After searching online, Jetpets stood out as a pet relocation service and we were not disappointed. Safe to stay, our dog Kilo had an awesome experience. The team kept us in the loop with SMS and emails during Kilo's whole trip and even provided a Report Card for his time at the pet hotel before he jumped on the plane. We got a kick out of reading this for sure! We wouldn't hesitate to call on Jetpets again!

MAY 2026

Noisette

Brisbane to Paris, France

Thanks you so much for everything. The process was super smooth and the little updates along the way was very reassuring. Noisette made it to France safely and super excited. She has settled into her new home quickly. Noisette is already exploring the area, meeting my family cats and receiving lot of cuddles from everyone.

MAY 2026

Oreo

Perth to Auckland, New Zealand

We can’t speak highly enough of our experience with Jetpets from start to finish. We had lots of questions throughout and everyone in the team was always patient and happy to help. Oreo was treated like a king. We could clearly see his excitement when we went for the vet visits and this made a huge difference in knowing he was going to be happy before his flight. We really have been impressed with the quality of service.

MAY 2026

Mulan

Melbourne to Hong Kong, Hong Kong
I would like to sincerely thank the entire Jetpets team for their patience and constant communication. As this was my first time relocating a pet, I had many concerns and questions, and I truly appreciate how professionally and patiently they addressed all of them. We couldn’t be happier. Thank you again for your exceptional service. We will definitely choose your company again in the future and will highly recommend you to others!