Here at Jetpets one of the most frequently asked questions by fur parents is ‘what happens once I drop my pet off to you?’
Our Jetpets transit lounges are located within close proximity to major airports around Australia. Once a pet has been dropped off to our transit lounge, you know they are in the care of our pet handlers, who are all animal lovers and will ensure that your pet is taken care of every step of the way. All pets spend time in designated pet areas (outside of their travel crate), and will be taken for a walk to stretch their legs and are always kept completely hydrated.
Our resident vets are located at our transit lounges to complete all necessary vet work for our international travellers, and to keep an eye on all pets who are travelling within Australia.
When it comes time for your pet to be checked in for their flight, our pet handlers will place your pet into their travel crate and transport them to the airport. All pets are checked into the freight department of the airline they are travelling on. Our pet handlers have great relationships with the airline staff to ensure this process is as smooth and simple as possible.
Your pet will be checked in for their flight, weighed in their travel crate, and will wait in a climate controlled area before they are taken to be loaded onto their flight.
Pets are last to be loaded onto the flight. The pet cabin is air pressured, climate controlled and dimly lit, just like the main cabin. Your pet will experience the same sounds and feelings as us, except they have a lot more leg room! Their travel crate is securely fastened to avoid movement.
Upon arrival at their destination, pets are first to be offloaded from the aircraft and will be taken to the freight department at the airport. Here a Jetpets pet handler will greet them, stretch their legs and ensure they are hydrated before the most exciting part, their onward journey to their new home and to be reunited with their family.
Dr Jo Righetti and her pup Chilli relaxing in the park
Interpreting our beloved pet’s behaviour can sometimes be a puzzling challenge for the untrained and until our dogs are able to talk to us, (fingers crossed for soon), it’s best to rely on advice from professionals. Dr Jo Righetti is one of Australia’s leading pet behaviourists and has been providing pet lovers with insightful professional advice on their pets for over 20 years.
With Dr Jo Righetti joining us as a sponsor for the Jetpets Companion Animal Rescue Awards 2018 we thought it would be a great opportunity to ask Dr Jo Righetti if she had any tips or advice for those wanting to travel with their beloved pets.
Relaxing your pet
Many pet owners report that when they are experiencing stress, often their pet will pick up on it and alter their behaviour. To ensure that your pet doesn’t take on your stress try to eliminate situations that cause you stress when at home with your pet.
“Pets may pick up on your stress, so try to remain as calm as you can when travelling or preparing to travel. Make written lists and tick them off as you complete them. Double check your pet’s travel arrangements in the lead up to the day of departure. Check their ID. If you are confident in your pet’s arrangements, then you can relax and begin to enjoy your travel.”
You might think sedating your pet during transit could avoid anxiety or stress but in fact sedating your pet can lead to serious problems arising during travel. When a pet is sedated they are more likely to have breathing interference or a reaction to the medication. Sedation also results in pets not being able to drink water provided in their crate leading to dehydration risks.
“Most pets do not require to be tranquilized during travel. If you have an anxious pet, discuss with your veterinarian ways to relax your pet without tranquilizers.”
Crate train before travel
Our pets can be more susceptible to stress and anxiety when placed in an unfamiliar situation such as a travel crate. You can show your pet that there is nothing to fear by spending some time crate training your dog. Jetpets can bring your travel crate to your door in the weeks prior travel to give you the time you need to acclimatise your pet to the pet travel crate.
“Make your pet’s crate as pleasant as possible by introducing your pet to it in a gradual, positive way. Allow your pet to enter the crate on their own, enticing them with taste treats or a favourite toy. Place their bed or a blanket in there too. Each time they go into the crate, extend the time they spend there. Begin to close the door, taking care not to frighten your pet and, again, extend the time they spend in their crate.”
Watch our step by step crate training video
Introduce new stimulus slowly
Many of our clients use our services when they are moving interstate or internationally, often for a job or life change. Sometimes this can lead to a pet becoming uneasy in their new surroundings. Slow it down and introduce new environments or a new home to your pet gradually. This can lead to your pet becoming more comfortable in their new surroundings.
“When pets have anxiety or stress about any aspect of life, the best way to deal with this is through desensitisation. This means gradual and controlled introductions to the frightening stimulus. If your pet is moving to an area without a garden, for instance, then get them used to new ways of exercising prior to this change. If you have to set up a new home, then you may find it beneficial to board your pet for a few days or have them stay with a friend, while you sort out your living arrangements. Then you can bring your pet into their new but more familiar area where they have their bed, blankets toys and food dishes. And, of course, the most important thing in your pet’s life is you! Stay as calm as you can. Keep your pet’s routines the same.”
Saying goodbye and saying hello
Saying goodbye to our pets to go to work can sometimes be difficult but what about if it is for a few days or even weeks? The trick here is to make it part of your pet’s routine well beforehand to avoid the puppy tears.
“Say goodbye matter-of-factly to your pet. Practice beforehand if this is hard. Put your pet in their crate, say goodbye and quickly walk away. If your pet has had this done a hundred times before, they will not react. Plus, you can give them a treat to occupy them and make it positive. When you say hello, it’s difficult not to go over the top but this can create anxiety in your pet. So, keep calm and ensure you pet is healthy on your reunion and is safe when you let them explore.”
Dr Jo is the founder of one of Australia’s most trusted dog behaviour websites petproblemsolved.com.au
Doctor Jo Righetti is the founder of the fantastic pet resource petproblemsolved.com.au. With loads of professional advice and information on pet behaviour its your number one resource for any pet problems you may need solved.
Often pet owners can become discouraged when they realise how much organisation is required to transport their pets overseas, but this needn’t be a road block to your travel plans with your pet. We decided to put together the definitive list of tips for those interested in pet travel to make it easy for you to know what to do and when to do it.
The very moment you decide to travel abroad with your pet…call Jetpets.
Our pet travel consultants will step you through the process of planning your travel. They will also be able to give you an understanding of the time frames involved to prepare your paper work and arrange any veterinary requirements. Most importantly it will allow you to budget for your pets move and provide peace of mind, knowing that your pet is in great care with our team of pet travel experts.
Create a travel itinerary for your pet.
A personalised pet travel itinerary will allow you to track where to be and when. Often when travelling internationally there are multiple flights, pickup times, drop off times, pet accommodation details (if required) and veterinary commitments that you need to be mindful of. Thankfully Jetpets will develop this itinerary for you which will cover everything you need to know in a simple and easy to follow layout.
Workout your veterinary requirements as early as possible
Every pet move is unique, and every country has unique entry requirements. Knowing what these requirements are as early as possible will allow you to make the correct decisions to ensure that you meet these requirements well in advance. The best way to do this is to have our Jetpets veterinarians manage your pets entire vet schedule. Our veterinarians have a wealth of experience and knowledge in pet travel which will ensure that your pets are correctly prepared for their departure from Australia and safe and seamless arrival in your overseas destination.
Travel Crate Familiarisation
Having your pet be comfortable and relaxed in their pet travel crate is important. An easy way to ensure that your pet regards the travel crate as a safe and relaxing space is pet travel crate familiarisation. A Jetpets pet handler can bring the crate to your home weeks before your identified travel date to give your pet time to acclimatise to the new environment. Our travel crate design also allows you to split the crate in half allowing your pet to utilize it as a pet bed which is a great first step in crate training your pet if they haven’t travelled before.
Choose a pet travel service that provides you value for money.
Jetpets provides various complimentary benefits that represent great value for money which includes…
The convenience of our complimentary “front door” pickup by our trained pet handlers.
Pet handler home visit to assist in choosing the correct crate size for your pet, and leave it with you for pet familiarisation.
Our stay dry fleece mat provides an absorbent padded surface to keep your pet dry and comfortable in their travel crate.
Jetpets on staff veterinarians can complete a home visit and health check.
The cheeky hitchhiking terrier, Rusty, who hitched a 1,500-kilometre ride on a truck from his home in Goondiwindi, Queensland, to Snowtown in South Australia has captured the hearts of the nation.
Rusty’s adventure began after he decided to go looking for his family while they were away on a short holiday. Somewhere along the way Rusty decided to stowaway on a truck driven by Paul McDowell and his wife Heather Reid, and when they discovered him they decided to take him with them until they could identify and get in touch with his owners.
After his owner Laura was made aware of Rusty’s incredible journey she put out a call on social media to see if anyone could assist in getting Rusty back home. As the industry leader in pet transport we jumped at the chance to see Rusty reunited with his family and offered to transport him home free of charge.
In order to get the little guy home safely we pulled out all the stops by donating a state of the art pet travel crate complete with a stay dry fleece matt and plenty of room to stretch his legs.
With the arrangements made to get him home the story began to circulate online and soon almost every news station in the country was calling to get the scoop on Rusty, as the well wishes poured in on social media from all over the world.
Rusty’s surrogate family believe Rusty was sent to them to help them get over the grief of recently losing their family dog, who was stuck by a car on New Year Eve but were delighted that Rusty would be reunited with his family once again.
“I will miss him though, he’s been great company for our five-month old French mastiff and a distraction following the loss of our other dog in an accident just days before Rusty turned up”, said Heather.
Rusty’s journey home began with a few cuddles before he boarded his flight from Adelaide to Brisbane after which he enjoyed the comforts of a stopover at our transit lounge to stretch his legs and have a meal before his 4-hour road transport back to Goondiwindi.
“He was very relaxed and quiet the whole way in the air-conditioned van and only started barking when I drove in to the driveway, so he got a bit excited then”, said pet handler Deb Duce.
“It’s really nice to have him back, the kids have missed him and we’re very excited to have him back”, said owner Laura Scudamore.
We were also amazed to discover that this is not the first time little Rusty had gone on a solo trip away from home too. In 2016 Rusty was found in Chinchilla, more than 200 kilometres from Goondiwindi. With a children’s book in the works from his previous adventure the author will have to add a few extra chapters after Rusty’s recent adventure.
In any case if Rusty decides to get itchy feet and contract the travel bug again you can be sure we will be there to get this adventurous dog home safe and sound once again.
Dynamic adventure duo Mark and Mya are undertaking the adventure of a lifetime trekking through Canada and the United States.
What’s more amazing than travelling the world with your best friend? Travelling the world with your best friend, who also happens to be your dog! That’s exactly what adventure seekers Mark and his white Shepard Mya are doing with the help of Jetpets.
Mark’s love of the outdoors grew from a strong influence from his grandfather at an early age and when Mark received Mya at the age of 8 weeks old they immediately formed an inseparable bond.
Mya quickly became right at home joining Mark on his many outdoors adventures snowboarding, skiing and mountain biking; running alongside Mark as he traversed the unique landscapes of Australia.
As many adventure seekers do, Mark began to look for his next adventure but couldn’t stand the idea of leaving his best friend behind.
“I chose to get her, I chose to make her my family so I’m responsible for her and it wouldn’t be responsible of me to leave her behind”, said Mark.
Mark and Mya in the ski resort town of Whistler, in the province of British Columbia, Canada
Inspired by the likes of Kelly Lund and Loki the wolf dog, Mark wanted to undertake a lengthy trip travelling through Canada and America and share the experience on social media with those who dreamed of one day doing the same.
Mark contacted Jetpets in July with the hope of arranging pet travel for Mya, which we were only too happy to assist with. Mark was delighted to receive his pet travel crate months before he was due to depart, which gave Mya plenty of time to become familiar and comfortable with the crate for her long-distance pet transport.
Mark and Mya even came to visit us here at our Melbourne head office before they left to meet with our staff and finalise some details with his pet travel consultant.
Arriving safe and sound in Vancouver in mid-November, the pair have set off on the first leg of their journey where they will spend the first 3 months traversing some of Canada’s most beautiful snow-capped landscapes.
Mark and Mya visiting with Jetpets staff at our Tullamarine head office in Melbourne
With Mya travelling alongside Mark as he skis and boards his way across the snow, Mya had to be fitted for special doggy snow shoes to ensure she didn’t sink down too far in the heavy snow. While their adventure is only in it’s early stages the dynamic duo is already capturing the imagination of adventure seekers all over the globe, with well wishes pouring in to their social media pages on a daily basis.
Mark and Mya even attracted the attention of the local newspaper with their inspiring story last week, as they continue to inform the public on the benefits of pet travel.
Jetpets would like to wish Mark and Mya the very best as they share the adventure of a lifetime and we will continue to bring you exclusive updates as they continue their amazing journey across Canada’s most picturesque country side.
If you would like to keep up with Mark and Mya’s adventures on social media you can follow their accounts on Facebook here and Instagram here
In Australia we are lucky to be free of many insidious diseases that affect dogs and cats and Australia’s animals have some of the healthiest conditions in the world. In order to keep Australia’s dogs and cats free from unwanted medical problems Australia’s Department of Agriculture and Water resources work hard to protect our animals.
While many may picture quarantine as an unpleasant environment for their pet and a very long stay at that, this common misconception couldn’t be farther from the truth.
The quarantine period is only 10 days for all countries except for travellers from New Zealand, Norfolk and Coco’s Islands (for travellers coming from these countries there are no quarantine requirements). During their entire stay in quarantine, every animal is treated with love and respect. Each dog and cat has their own private room equipped with heating and air conditioning with access to an attached sheltered outdoor run. When a pet needs that little bit of extra time to stretch their legs, there is a large outdoor grassed area for exercise.
Each pet has their own bed and a window overlooking the outdoor exercise yard. The quarantine facility is fitted with internal acoustic panels to absorb noise so that each pet has the opportunity to get some well-earned peace and quiet.
If two dogs or two cats are from the same family, they are permitted to stay together as long as you have a letter of recommendation from your vet that will inform quarantine staff that it is safe for them to be together.
Jetpets provide the full pet travel experience and can handle your pet move from door to door including all quarantine requirements but if you have further questions not answered here feel free to contact a pet travel consultant at Jetpets who can answer any other questions you may have.
As our Jetpets furry ambassador, sometimes Sahara has to do the jobs nobody wants to do… like go to Sydney for the weekend, relax in a five-star hotel and be pampered. (It’s a tough job isn’t it!)
As part of Rufus and Coco’s competition in conjunction with Jetpets, you too could win the chance to pamper yourselves and your pooch at the Langham Hotel like Sahara or escape to country Victoria for the ultimate relaxing weekend with your puppy. Simply follow this link and enter for your chance at a Jetpets Holiday.
Jetpets are excited to announce that we are the major sponsors for the Life of Pikelets National book tour. Pikelet is one of Australia’s most famous living pooches, with over 188 thousand followers on Instagram and 142 thousand on Facebook. Pikelets story is an amazing journey from council pound to superstardom and his followers can’t get enough of his daily antics.
While Pikelet is a talent on his own he is helped along by his mumma and pappa Calley & Brad Stoll who rescued him from death row in 2013 at the age of eight weeks. Pikelet was suffering from deformed legs and a curved spine and was unlikely to be adopted but when Calley saw him she instantly became besotted with the handsome staffy.
Calley herself, is a trained photographer and it’s easy to see why people are drawn to her amazing photographs of Pikelet and his extended rescue family. Her photographs have a way of bringing out her pet’s personalities and the page brings so much joy to Pikelets thousands of adoring fans.
In addition to taking amazing photographs Calley is also a prominent spokesperson for the rescue animal movement and regularly provides advice and assistance to Pikelets fans who are interested in adoption. While not all Pikelet’s fans have the ability to adopt or own pets they are able to contribute to the rescue movement by following Pikelet and supporting the page.
In the past four years, more than 50 foster animals have passed through Pikelet’s Sydney home, all of which have become characters in the Life of Pikelet world. You may remember Calley’s rescue pig Pillow whom Jetpets transported to her forever farm back in July earlier this year.
Jetpets will be working closely with Calley and Pikelet during the month of November to celebrate the tour so stay tuned for further news and content.
If you are interested in purchasing Pikelets book you can do so here and if you plan to get along to meet Pikelet the details of his appearances are below.
Friday 3rd of November 5:30pm – 6:30pm at Planet Books
Saturday 4th of November 12pm – 1pm at Saga Bookshop
Friday 10th of November 12pm – 1pm at The Leaf Bookshop
Saturday 11th of November 12pm – 1pm at Dymocks Melbourne
Friday 17th of November 12pm – 1pm at Dymocks Adelaide
Saturday 18th of November 11am – 12pm at Booked at North Adelaide
Friday 24th of November 12pm- 1pm at Dymocks Brisbane
Saturday 25th of November 1pm – 2pm at The Mad Hatters Bookshop
Learn why hundreds of Jetpets customers the world over trust Jetpets with their pet. Our customers consistently mention our commitment to communication, our professionalism and our clear love for animals in their endorsements.
“We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service. We truly appreciate your handling of his travel”
Barton (Darius’s owner)
“Hi Amy and Rose!
Just a quick email to say a big THANK YOU for everything you did for Olive over the last month. The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time! I wouldn’t hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!
I thought you would like to see some photos of Olive settling into her new dwellings. It didn’t take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!
Thanks again for all of your help!”
Jules (Olive’s Owner)
“I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.
The experience of knowing your best friend is travelling is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and took all the stress of paperwork off me. I highly recommend them.
Katie (Penny’s Owner)
Our customers come from all over the world but the one thing they all agree on is Jetpets commitment to welfare, comfort and safety of their travelling animals.
We encourage anyone thinking of relocating, either nationally or internationally, to take the time to read through our websites testimonial section here or on Facebook to get a better idea of how we can assist your family to relocate.
It’s easy to see why the veterinary industry and TV audiences have fallen in love with Dr Alex Hynes.
The Queenslander has quickly become a fan favourite to win the Bondi Vet’s search for a new host and has been named as one of the final five in the competition. Dr Alex’s experience and impressive veterinary practice, the Animal Emergency Service have seen her catapulted in to the lime light in recent months.
In addition to her day job Dr Alex also juggles an impressive number of duties being a mother, wife, pet owner, fitness guru and a role model to young women all over Australia. Along with Dr Alex’s newfound stardom comes new challenges and a lot of travel and recently Dr Alex was asked to appear at the Sydney Dog Lovers Show with her pet Samoyed, Yoshi.
Dr Alex contacted Jetpets and we were able to arrange for the pickup and drop off of Yoshi from the airport to the Dog Lovers Show so Yoshi could meet all of Dr Alex’s fans. Yoshi is fast becoming as recognizable as Dr Alex due to how handsome and perfectly groomed he is.
Jetpets were thrilled to assist Dr Alex in transporting Yoshi and we were equally thrilled that Dr Alex had these kind words to say regarding her experience. I just wanted to write and THANK YOU for the amazing service you delivered over the weekend when I flew my fur kid Yoshi down to the Dog Lovers Show in Sydney.
“I was particularly impressed by the great communication that Geoff, Andrew and Renee demonstrated when setting up the pickup and drop off at the busy venue.
Janine, Jade and Kathy were all super friendly at the show and Tori (Dr Alex’s daughter) has proudly showed her GIF video we did at the Jetpets booth- lots of fun!
Lastly thanks to Darren for Yoshi’s gift pack. My daughter Tori has pinched the blanket for her cat lol but Yoshi is enjoying the toys and relaxing back at home after the big adventure. See you all again next time we fly xx”, Dr Alex Hynes.
Jetpets would like to wish Dr Alex all the best in the Bondi Vet competition, we think she is the ideal candidate for the hosting job and we encourage everyone to jump on to social media and support Dr Alex’s mission to become the new Bondi Vet.
You can find Dr Alex’s Facebook page here or register your support for Dr Alex on the Bondi Vet website here