Here at Jetpets one of the most frequently asked questions by fur parents is ‘what happens once I drop my pet off to you?’
Our Jetpets transit lounges are located within close proximity to major airports around Australia. Once a pet has been dropped off to our transit lounge, you know they are in the care of our pet handlers, who are all animal lovers and will ensure that your pet is taken care of every step of the way. All pets spend time in designated pet areas (outside of their travel crate), and will be taken for a walk to stretch their legs and are always kept completely hydrated.
Our resident vets are located at our transit lounges to complete all necessary vet work for our international travellers, and to keep an eye on all pets who are travelling within Australia.
When it comes time for your pet to be checked in for their flight, our pet handlers will place your pet into their travel crate and transport them to the airport. All pets are checked into the freight department of the airline they are travelling on. Our pet handlers have great relationships with the airline staff to ensure this process is as smooth and simple as possible.
Your pet will be checked in for their flight, weighed in their travel crate, and will wait in a climate controlled area before they are taken to be loaded onto their flight.
Pets are last to be loaded onto the flight. The pet cabin is air pressured, climate controlled and dimly lit, just like the main cabin. Your pet will experience the same sounds and feelings as us, except they have a lot more leg room! Their travel crate is securely fastened to avoid movement.
Upon arrival at their destination, pets are first to be offloaded from the aircraft and will be taken to the freight department at the airport. Here a Jetpets pet handler will greet them, stretch their legs and ensure they are hydrated before the most exciting part, their onward journey to their new home and to be reunited with their family.
Are you welcoming a new puppy or kitten into the family in 2019? Feeling a little stuck for inspiration of what to call your new furry best friend? Pet Insurance Australia have released the most popular cat and dog names from the past year, to get your creative juices flowing.
Here they are:
Top female dog names
Top male dog names
Top female cat names
Top male cat names
What will you call your new furbaby? Share with us on Facebook.
It’s certainly no secret to cat owners, that sometimes cats can feel uncomfortable in new or unfamiliar surroundings. If you are introducing your cat to your new home, then it is important to take it slow and control your cat’s exposure to the new stimulus. When introducing your cat to a new home, try to create one room in your home where you can let the cat out of their travel crate and allow them to explore these new surroundings at their own pace.
Ensure that the doors and windows are closed to eliminate them escaping the area and place familiar items such as blankets or toys around the room.
Another great tip is to utilise a Feliway diffuser. Feliway diffusers are a fantastic way to create a peaceful and calming environment which can make adjusting to new stimuli less stressful for cats. Cats communicate through natural pheromones and the diffuser works in much the same way as a regular fragrance diffuser, spreading this comforting pheromone message in the cat’s environment.
Just screw the pheromone vial into the Feliway diffuser and plug it into an electrical socket and leave to diffuse the pheromone continuously. Ensure that the diffuser isn’t blocked by cupboards or doors to allow for complete permeation of the new environment.
As your cat begins to adjust to the new environment over the course of several days, start to introduce them to more and more rooms in your house and monitor their behaviour. You can even utilise multiple diffusers to create that comforting environment throughout the house.
By controlling your cat’s environment and using a Feliway Diffuser you can decrease the time it takes to get your cat use to their new surroundings, which means more time enjoying your pet’s company.
Keeno (left) and Levi (right) explore their new enclosure at Zoodoo zoo.
The Serval cat might not be as widely known as their distant relations, the Cheetah, but these wild cats are some of nature’s most successful hunters. The Serval cat is native to Africa and can often be found near wetlands and savannahs. Known for their long legs, extended necks and rotating ears, the Serval is highly evolved to hunt in the long grasses and reeds with its perfect spotted camouflage.
Last month Jetpets had the pleasure of transporting not one, but two of these amazing animals. The male Serval cats, Keeno and Levi were flying out of Melbourne airport and were on their way to their new home at Zoodoo Zoo in Tasmania.
The Servals flew in style with special travel crates that allowed them to view their surroundings, receive plenty of airflow and have access to a constant supply of fresh water.
Jetpets Pet Handler, David Garvey poses for a photo while checking on Keeno and Levi before their flight.
The Servals destination was a purpose-built enclosure constructed at Zoodoo Zoo and has been created to meet the Servals every need with large logs, tall branches and numerous high up ledges, perfect for perching on and sunbathing.
“Keeno and Levi have adapted to their new surroundings exceptionally well and both were eager to explore their enclosure and climb trees and branches when first released. The two boys will eagerly approach staff to receive lots of pats and cuddles and cannot resist playing with the toys they always bring too”, Elyshia Wignell, Exotic Animal Leader at Zoodoo Zoo.
Levi (left) and Keeno (right) explore their new enclosure after their flight from Melbourne.
While Servals are often considered solitary animals in the wild these two handsome cats are becoming more accustomed to having company.
“Keeno is the more dominant of the two Servals and Levi can be seen sometimes hanging back a little when Keeno is playing with the keepers. However, Levi is very confident, smoochy and absolutely adores attention, said Elyshia.
While it is more common for us here at Jetpets to transport cats of the domestic variety, the last 18 months have seen us involved in the transport of two White Lions, Caracals, Cheetahs and even a Snow Leopard.
“Our experience with Jetpets was wonderful, from organising the booking, to the animal’s care…we had no problems with the service we received. The entire Jetpets team has been a pleasure to deal with from start to finish and we would have no hesitation with sending or receiving animals through this service”, said Elyshia.
Keeno playing among the various logs and perches in his purpose-built enclosure.
Zoodoo Zoo offers the chance to get up close and personal with a wide variety of animals. Offering the chance to “get closer to most animals than you ever thought possible”, Zoodoo Zoo is the perfect destination for a fun family animal experience. If you would like to have your own Serval experience, please click through to Zoodoo zoo’s website in the link below for more information.
Dr Jo Righetti and her pup Chilli relaxing in the park
Interpreting our beloved pet’s behaviour can sometimes be a puzzling challenge for the untrained and until our dogs are able to talk to us, (fingers crossed for soon), it’s best to rely on advice from professionals. Dr Jo Righetti is one of Australia’s leading pet behaviourists and has been providing pet lovers with insightful professional advice on their pets for over 20 years.
With Dr Jo Righetti joining us as a sponsor for the Jetpets Companion Animal Rescue Awards 2018 we thought it would be a great opportunity to ask Dr Jo Righetti if she had any tips or advice for those wanting to travel with their beloved pets.
Relaxing your pet
Many pet owners report that when they are experiencing stress, often their pet will pick up on it and alter their behaviour. To ensure that your pet doesn’t take on your stress try to eliminate situations that cause you stress when at home with your pet.
“Pets may pick up on your stress, so try to remain as calm as you can when travelling or preparing to travel. Make written lists and tick them off as you complete them. Double check your pet’s travel arrangements in the lead up to the day of departure. Check their ID. If you are confident in your pet’s arrangements, then you can relax and begin to enjoy your travel.”
You might think sedating your pet during transit could avoid anxiety or stress but in fact sedating your pet can lead to serious problems arising during travel. When a pet is sedated they are more likely to have breathing interference or a reaction to the medication. Sedation also results in pets not being able to drink water provided in their crate leading to dehydration risks.
“Most pets do not require to be tranquilized during travel. If you have an anxious pet, discuss with your veterinarian ways to relax your pet without tranquilizers.”
Crate train before travel
Our pets can be more susceptible to stress and anxiety when placed in an unfamiliar situation such as a travel crate. You can show your pet that there is nothing to fear by spending some time crate training your dog. Jetpets can bring your travel crate to your door in the weeks prior travel to give you the time you need to acclimatise your pet to the pet travel crate.
“Make your pet’s crate as pleasant as possible by introducing your pet to it in a gradual, positive way. Allow your pet to enter the crate on their own, enticing them with taste treats or a favourite toy. Place their bed or a blanket in there too. Each time they go into the crate, extend the time they spend there. Begin to close the door, taking care not to frighten your pet and, again, extend the time they spend in their crate.”
Watch our step by step crate training video
Introduce new stimulus slowly
Many of our clients use our services when they are moving interstate or internationally, often for a job or life change. Sometimes this can lead to a pet becoming uneasy in their new surroundings. Slow it down and introduce new environments or a new home to your pet gradually. This can lead to your pet becoming more comfortable in their new surroundings.
“When pets have anxiety or stress about any aspect of life, the best way to deal with this is through desensitisation. This means gradual and controlled introductions to the frightening stimulus. If your pet is moving to an area without a garden, for instance, then get them used to new ways of exercising prior to this change. If you have to set up a new home, then you may find it beneficial to board your pet for a few days or have them stay with a friend, while you sort out your living arrangements. Then you can bring your pet into their new but more familiar area where they have their bed, blankets toys and food dishes. And, of course, the most important thing in your pet’s life is you! Stay as calm as you can. Keep your pet’s routines the same.”
Saying goodbye and saying hello
Saying goodbye to our pets to go to work can sometimes be difficult but what about if it is for a few days or even weeks? The trick here is to make it part of your pet’s routine well beforehand to avoid the puppy tears.
“Say goodbye matter-of-factly to your pet. Practice beforehand if this is hard. Put your pet in their crate, say goodbye and quickly walk away. If your pet has had this done a hundred times before, they will not react. Plus, you can give them a treat to occupy them and make it positive. When you say hello, it’s difficult not to go over the top but this can create anxiety in your pet. So, keep calm and ensure you pet is healthy on your reunion and is safe when you let them explore.”
Dr Jo is the founder of one of Australia’s most trusted dog behaviour websites petproblemsolved.com.au
Doctor Jo Righetti is the founder of the fantastic pet resource petproblemsolved.com.au. With loads of professional advice and information on pet behaviour its your number one resource for any pet problems you may need solved.
On the remote western edge of Africa, in the country of Sierra Leone, lies a great belt of tropical rainforest home to some of the worlds most unique and beautiful animals, Chimpanzees. Due to significant pressure from the illegal bush meat trade, rising human populations and deforestation, these populations are under threat.
Monarto Zoo in South Australia is working directly with the Jane Goodall Institute and the Tchimpounga Chimpanzee Rehabilitation Centre to combat the threats to this amazing population. Monarto Zoo’s Chimpanzee breeding program was recently bolstered by the addition of two new females from Taronga Zoo in Sydney.
Hannah and Lani were transported by Jetpets last month to join their new brothers and sister at Monarto Zoo and they are settling in, in their own unique ways.
Hannah was initially nervous in meeting her new troop but quickly overcame her social anxiety to settle in to a mothering role.
“They are doing really well and have settled in better than we could ever imagine. Hannah is just amazing with Enzi (our 2 ½ year old male chimp). She can be seen at times carrying him around, and he really likes her a lot. Our alpha male Tsosti has taken a liking to Hanna and is supportive of her in any disputes”, said Monarto Zoo’s Team Leader Althea Guinsberg.
While the playful and social, Lani, has taken to grooming her new-found friends after sitting back and observing for a while.
“Lani is doing well; in the beginning she was not happy and that affected her appetite, but this did not take long to change and soon she was foraging with the troop. She gets on well with our one adult female Galatea and the two have some great grooming sessions. Gombe, one of our males, also loves grooming with Lani and they get on really well”, said Althea.
With Chimpanzees being classified as an endangered species with approximately 150,000 to 300,000 chimps remaining in the wild it’s never been a better time to support the conservation work being done by Monarto Zoo and their partners. If you would like to donate and assist in the important work they do, you can do so by visiting this link or if you are in South Australia stop by Monarto Zoo for the ultimate chimpanzee experience.
There’s many benefits in using a pet travel service.
Travelling within Australia or overseas? Need flights booked for your pet? Require a door to door service? Regardless of the travel scenario there’s countless benefits in using a pet travel service, rather than attempt to organise it yourself. Here’s just some of the benefits in having the Jetpets team arrange and look after your pet throughout their entire travel journey.
Place your pet in the care of pet lovers.
We know that you are trusting us to care for your much loved, precious family member. Our pet loving team includes pet travel consultants, resident vets and pet handlers, and we are specialists when it comes to pet travel.
We will take the time to get to know your pet and find out if they have any special requirements.
Pet welfare, comfort and safety comes first
Everything we do centres around the welfare, comfort and safety of your pet.
Our resident vets are located at transit lounge locations throughout Australia. For overseas travellers our vets can complete the entire vet work schedule and ensure strict country of entry requirements are met.
Your pet travel consultant will create your pet’s travel itinerary and provide valuable tips to get your pet ready for travel, as well as stepping your through the entire process.
Our transit lounges are conveniently located near major airports in Australia and provide a relaxing and comfortable environment for your pet prior to their flight.
Our team provides great advice on the best sized travel crate for your pet. You can hire or purchase an airline compliant travel crate from Jetpets. For travel within Australia you can visit a transit lounge for guidance on the best sized travel crate, or for overseas travellers a pet handler can deliver one to your home well before travel. Our pet handlers provide great advice on getting your pet familiar with their travel crate.
For door to door services our pet handlers will transport your pet in comfort in our air-conditioned fleet.
For indirect flights we offer a comfort stop service, ensuring that your pet is taken care of every step of the way.
We are there if things don’t quite go to plan. Sometimes a flight does get delayed or cancelled, or a pet may soil their travel crate prior to flight. You needn’t be concerned as a pet handler will attend to it. They will also be there to top up their water container.
We have a strict weather policy to ensure all pets travel comfortably and safely. We have a dedicated pet travel consultant who proactively monitors the forecast and in instances of extreme weather will change the flight time if necessary.
We select the best flight options
Wanting to travel on the same flight? We will do our best to accommodate this.
We have visibility of pet cabin space availability across our airline partners and will suggest the most direct flight option for your pet.
We monitor the weather and if your pet is travelling from or to a hot climate we will recommend a morning or night flight.
Peace of mind
You can have complete peace of mind knowing that your pet is in good hands with Jetpets, and we are accessible 24/7.
Value for money
With the level of expertise provided and care taken Jetpets represents exceptional value for money. There are also many complimentary aspects of our service that provide convenience to you and benefit your pet.
For interstate pet travel you can enjoy the convenience of our complimentary transit lounge to airport pick up and delivery service.
At Jetpets we pride ourselves on being able to transport any animal to any location in the world, so when the captain of the yacht “Sailing Nandji”, Jared Laver contacted us to reunite both himself and his partner, Bonita with their beloved Whippet Marley, we jumped at the chance.
The challenge however was that Jared and his partner were currently sailing around the Solomon Islands on their yacht and Marley was travelling from Australia to meet with them.
While the decision to leave Marley behind in Australia for the first length of their voyage was unavoidable the pair were determined to be reunited with their travel buddy Marley somewhere along the way despite the challenges that this would pose but Bonita said it best when she said, “If you want to travel fast you go alone, If you want to travel far…you go together”.
Initially they had planned to arrange Marley’s travel themselves but after realising how complicated the requirements were, Marley’s veterinarian recommended they contact Jetpets to ensure that the important paperwork was completed correctly by the experts as an incorrect form could lead to a very expensive problem.
“If any of the paperwork was incorrect or if we made one mistake then Marley could be sent straight back”, said Jared Laver.
So Jetpets set to work making all the unique arrangements for importation in to the Solomon Islands as well as the specific vet work that was needed prior to travelling. Our pet travel consultant was made aware of the unique circumstances and was able to communicate with Jared and Bonita via email from their yacht in the Solomon sea, making the entire process possible.
With the pet travel arrangements all made, and triple checked we informed Jared and Bonita when Marley would arrive, and the pair excitedly made their way to the little airport to be reunited with Marley. Although they experienced flight delays the pair were successfully reunited with Marley later that day and little Marley was so happy to see them, wagging his tail so vigorously he was almost drumming inside the pet travel crate.
It’s easy to see the strength of the bond shared between these three world travellers and to be a part of their reunion is just one of the many rewarding reasons we do what we do. Please click through and watch the entire episode on their YouTube channel you won’t regret it, and make sure you have a box of tissues handy, it’s a bit of a tear jerker.
Often pet owners can become discouraged when they realise how much organisation is required to transport their pets overseas, but this needn’t be a road block to your travel plans with your pet. We decided to put together the definitive list of tips for those interested in pet travel to make it easy for you to know what to do and when to do it.
The very moment you decide to travel abroad with your pet…call Jetpets.
Our pet travel consultants will step you through the process of planning your travel. They will also be able to give you an understanding of the time frames involved to prepare your paper work and arrange any veterinary requirements. Most importantly it will allow you to budget for your pets move and provide peace of mind, knowing that your pet is in great care with our team of pet travel experts.
Create a travel itinerary for your pet.
A personalised pet travel itinerary will allow you to track where to be and when. Often when travelling internationally there are multiple flights, pickup times, drop off times, pet accommodation details (if required) and veterinary commitments that you need to be mindful of. Thankfully Jetpets will develop this itinerary for you which will cover everything you need to know in a simple and easy to follow layout.
Workout your veterinary requirements as early as possible
Every pet move is unique, and every country has unique entry requirements. Knowing what these requirements are as early as possible will allow you to make the correct decisions to ensure that you meet these requirements well in advance. The best way to do this is to have our Jetpets veterinarians manage your pets entire vet schedule. Our veterinarians have a wealth of experience and knowledge in pet travel which will ensure that your pets are correctly prepared for their departure from Australia and safe and seamless arrival in your overseas destination.
Travel Crate Familiarisation
Having your pet be comfortable and relaxed in their pet travel crate is important. An easy way to ensure that your pet regards the travel crate as a safe and relaxing space is pet travel crate familiarisation. A Jetpets pet handler can bring the crate to your home weeks before your identified travel date to give your pet time to acclimatise to the new environment. Our travel crate design also allows you to split the crate in half allowing your pet to utilize it as a pet bed which is a great first step in crate training your pet if they haven’t travelled before.
Choose a pet travel service that provides you value for money.
Jetpets provides various complimentary benefits that represent great value for money which includes…
The convenience of our complimentary “front door” pickup by our trained pet handlers.
Pet handler home visit to assist in choosing the correct crate size for your pet, and leave it with you for pet familiarisation.
Our stay dry fleece mat provides an absorbent padded surface to keep your pet dry and comfortable in their travel crate.
Jetpets on staff veterinarians can complete a home visit and health check.
The cheeky hitchhiking terrier, Rusty, who hitched a 1,500-kilometre ride on a truck from his home in Goondiwindi, Queensland, to Snowtown in South Australia has captured the hearts of the nation.
Rusty’s adventure began after he decided to go looking for his family while they were away on a short holiday. Somewhere along the way Rusty decided to stowaway on a truck driven by Paul McDowell and his wife Heather Reid, and when they discovered him they decided to take him with them until they could identify and get in touch with his owners.
After his owner Laura was made aware of Rusty’s incredible journey she put out a call on social media to see if anyone could assist in getting Rusty back home. As the industry leader in pet transport we jumped at the chance to see Rusty reunited with his family and offered to transport him home free of charge.
In order to get the little guy home safely we pulled out all the stops by donating a state of the art pet travel crate complete with a stay dry fleece matt and plenty of room to stretch his legs.
With the arrangements made to get him home the story began to circulate online and soon almost every news station in the country was calling to get the scoop on Rusty, as the well wishes poured in on social media from all over the world.
Rusty’s surrogate family believe Rusty was sent to them to help them get over the grief of recently losing their family dog, who was stuck by a car on New Year Eve but were delighted that Rusty would be reunited with his family once again.
“I will miss him though, he’s been great company for our five-month old French mastiff and a distraction following the loss of our other dog in an accident just days before Rusty turned up”, said Heather.
Rusty’s journey home began with a few cuddles before he boarded his flight from Adelaide to Brisbane after which he enjoyed the comforts of a stopover at our transit lounge to stretch his legs and have a meal before his 4-hour road transport back to Goondiwindi.
“He was very relaxed and quiet the whole way in the air-conditioned van and only started barking when I drove in to the driveway, so he got a bit excited then”, said pet handler Deb Duce.
“It’s really nice to have him back, the kids have missed him and we’re very excited to have him back”, said owner Laura Scudamore.
We were also amazed to discover that this is not the first time little Rusty had gone on a solo trip away from home too. In 2016 Rusty was found in Chinchilla, more than 200 kilometres from Goondiwindi. With a children’s book in the works from his previous adventure the author will have to add a few extra chapters after Rusty’s recent adventure.
In any case if Rusty decides to get itchy feet and contract the travel bug again you can be sure we will be there to get this adventurous dog home safe and sound once again.