How does Quarantine work and what do I need to know?

In Australia we are lucky to be free of many insidious diseases that affect dogs and cats and Australia’s animals have some of the healthiest conditions in the world. In order to keep Australia’s dogs and cats free from unwanted medical problems Australia’s Department of Agriculture and Water resources work hard to protect our animals.

While many may picture quarantine as an unpleasant environment for their pet and a very long stay at that, this common misconception couldn’t be farther from the truth.

The quarantine period is only 10 days for all countries except for travellers from New Zealand, Norfolk and Coco’s Islands (for travellers coming from these countries there are no quarantine requirements). During their entire stay in quarantine, every animal is treated with love and respect. Each dog and cat has their own private room equipped with heating and air conditioning with access to an attached sheltered outdoor run. When a pet needs that little bit of extra time to stretch their legs, there is a large outdoor grassed area for exercise.

Each pet has their own bed and a window overlooking the outdoor exercise yard. The quarantine facility is fitted with internal acoustic panels to absorb noise so that each pet has the opportunity to get some well-earned peace and quiet.

If two dogs or two cats are from the same family, they are permitted to stay together as long as you have a letter of recommendation from your vet that will inform quarantine staff that it is safe for them to be together.

Jetpets provide the full pet travel experience and can handle your pet move from door to door including all quarantine requirements but if you have further questions not answered here feel free to contact a pet travel consultant at Jetpets who can answer any other questions you may have.

Thinking of relocating?

Learn why hundreds of Jetpets customers the world over trust Jetpets with their pet. Our customers consistently mention our commitment to communication, our professionalism and our clear love for animals in their endorsements.

Testimonial 1:

“We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service. We truly appreciate your handling of his travel”

Barton (Darius’s owner)

Testimonial 2:

“Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn’t hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn’t take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!”

Jules (Olive’s Owner)

Testimonial 3:

“I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.

The experience of knowing your best friend is travelling is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and took all the stress of paperwork off me. I highly recommend them.

Katie (Penny’s Owner)

Our customers come from all over the world but the one thing they all agree on is Jetpets commitment to welfare, comfort and safety of their travelling animals.

We encourage anyone thinking of relocating, either nationally or internationally, to take the time to read through our websites testimonial section here or on Facebook to get a better idea of how we can assist your family to relocate.

Jetpets featured in documentary – Secrets of the Long Haul Flight

Secrets of the Long Haul Flight reveals some of the commercial aviation industry’s best kept secrets in this one hour documentary. The made for television documentary lifts the lid on such mysteries as where the cabin crew sleep, areas off limits to passengers and of course animal travel. Jetpets were asked to give some details about how animal transport works and our clients “Alfie and Mitzi” were among the travellers making the 17,000 kilometre trip from London to Sydney in the documentary.

Alfie and Mitzi are just two of the 65,000 animals transported by Qantas and the documentary gave Jetpets an opportunity to provide some information regarding the logistics of moving live animals in the air. Alfie and Mitzi were return travellers travelling from London, England to Sydney, Australia and as such had to undergo strict regulations requiring vaccinations and treatments to comply with Australia’s entry requirements.

Once Alfie and Mitzi touched down in Australia they were taken by a Jetpets Pet Handler to mandatory quarantine for a 10 day stay which ensures that no unwanted diseases or medical conditions are brought in to our country.

“The quarantine process is something that quite often our customers are concerned about. There is a common misconception that animals are locked in cages until their quarantine period is up but this is not the case at all. Animals are given walks, playtime and enjoy nutritious and carefully prepared meals and most importantly are checked regularly by veterinarians” said Jetpets spokesperson Montana Sheridan.

Upon collection from quarantine they are picked up by a Jetpets Pet Handler, given a comfort stop and cuddle before they board their flight to Sydney and join their family in their new home in Sydney.

The documentary is available to view on SBS on Demand until the 25th of August or can be viewed on Youtube.

 

Koalas head to Hirakawa Zoo

Last month we were lucky enough to transport 3 beautiful Koalas to their new home at Hirakawa Zoo in Kagoshima, Japan!

The Koalas, Boonda, Franc and Brandy, headed from their home at Dreamworld on the Gold Coast to Japan – in style! For the move, Jetpets had crates custom built just for them that featured Indigenous artwork created by the local Aboriginal community.

We were extremely excited to be a part of this move and know that our friends in Japan will enjoy visiting these Koalas in their new home soon!

For more information on Hirakawa Zoo, visit: http://hirakawazoo.jp/lang/en/

Koala shot 2  IMG_0329

 

Are Your Pets Travelling With Us From Australia To Europe (Including The United Kingdom)?

At Jetpets, our dedicated team of Pet Travel Consultants are on top of the very latest industry information and are constantly working with government bodies and organisations across the globe to ensure that we can move your pets as smoothly as we can to their new homes.

 

With this in mind, we would like to fill you in on some proposed regulatory changes for pets entering the European Union (EU,) including those travelling to the United Kingdom, coming into effect from December 29th, 2014.

Changes to the EU Pet Protocol include:

You, the pet owner, must now ensure that you enter the port of entry of your pet within 10 days (5 days either side) of your pet’s arrival.

WomanandDogFailure to comply with this specific entry window will now see pet owners incur VAT tax of 20% based on the cost of the airfreight as well as a nominal fee for your pet, (which is approximately $100.)

Not sure what this means for you and your pet?

Don’t worry! Your Jetpets Pet Travel Consultant will talk you through these changes and will work closely with you to ensure a smooth journey for your furry friend into Europe or the United Kingdom.

As we mentioned above, these changes are currently in their draft stages and we will keep you up to date with any further changes as they come to light.

If you have any questions in the meantime, or if you are planning an international trip in the future and just want to have a chat, please do not hesitate to contact a Jetpets Pet Travel Consultant on 1300 668 309.

Are Your Pets Travelling With Us From Australia To New Zealand?

Furrever-6633-cropAs you know, our dedicated team of Pet Travel Consultants are always working with government bodies and organisations across the globe to ensure that we can move your pets as smoothly as we can to their new homes.

With this in mind, we would like to fill you in on some proposed regulatory changes made by The New Zealand Ministry for Primary Industries (MPI) that are proposed to come into effect on December 1st, 2014.

Here’s a quick summary of what’s changing:

1. Veterinary animal inspections at international airport locations in New Zealand, (Auckland, Wellington and Christchurch,) will now take place during the following defined periods:

  • Auckland: 7:00 – 19:00
  • Wellington: 15:30 – 17:00
  • Christchurch: 13:00 – 17:00

Please note that the above times are now written as inspection times, not flight times, and will apply Monday to Friday (with the exception of public holidays and a period of time between and around Christmas and New Year.)

2. It is also proposed that arrival inspection fees will increase by approximately $150 for your first pet and $75 for each additional pet that you may have travelling with you.

Not sure what this means for you and your pet?

Don’t worry! Your Jetpets Pet Travel Consultant will talk you through these changes and will work closely with you to ensure a smooth journey for your furry friend into New Zealand.

As we mentioned above, these changes are currently in their draft stages and we will keep you up to date with any further changes as they come to light.

If you have any questions in the meantime, or if you are planning a trip to New Zealand in the future and just want to have a chat, please do not hesitate to contact a Jetpets Pet Travel Consultant on 1300 668 309.

Australian Working Dog Rescue

awdrWe’re thrilled to be officially working with Australian Working Dog Rescue to support the amazing work they do! Thanks guys!

 

A note from Australian Working Dog Rescue:

“As we do our work all around this great country, plane travel is an essential part of moving our dogs to adopters, and to get some special cases to a suitable foster carer in another state. In this regard, Jetpets have stepped up assist us with some donated flights from their providers, TOLL. It’s great to have large companies paying attention to animal welfare, and giving us a helping hand to save some more lives, so if your business can assist, then why not follow the lead set here?”

 

 

Rosie and Murphy

Looks like pals Rosie and Murphy are settling in to their new American home just nicely! Thanks to mum Alethea for sharing this adorable pic!

“Hi Kathy I just got your email. We are all completely settled in already. I can’t believe how quickly the pups adjusted. Thank you for making everything so easy for us, Kathy. I must make special commendation to the guy that picked up Rosie and Murphy (I think his name was Mike?). He was so gentle with them and as I arrived he was walking Murphy around the car so he could have a toilet break. He was patient with us and also packed down the boxes. So personable and an utter RELIEF to know that my pets were in someone like his hands when they touched down. My husband Andrew also said that the person collecting Rosie and Murphy from Jetpets in Melbourne was also very gentle and warm. This is so important. I guess I don’t need to tell you that – You already know ;o) Anyway, thank you. Here is a picture of Murphy and Rosie in the car this morning at the collection just after they had a drink and some food. Rosie has also already done some laps in the pool. She has early stages of arthritis so this weather in LA is perfect for aqua therapy. I will send a pool picture soon. Thanks again Alethea”