How does Quarantine work and what do I need to know?

In Australia we are lucky to be free of many insidious diseases that affect dogs and cats and Australia’s animals have some of the healthiest conditions in the world. In order to keep Australia’s dogs and cats free from unwanted medical problems Australia’s Department of Agriculture and Water resources work hard to protect our animals.

While many may picture quarantine as an unpleasant environment for their pet and a very long stay at that, this common misconception couldn’t be farther from the truth.

The quarantine period is only 10 days for all countries except for travellers from New Zealand, Norfolk and Coco’s Islands (for travellers coming from these countries there are no quarantine requirements). During their entire stay in quarantine, every animal is treated with love and respect. Each dog and cat has their own private room equipped with heating and air conditioning with access to an attached sheltered outdoor run. When a pet needs that little bit of extra time to stretch their legs, there is a large outdoor grassed area for exercise.

Each pet has their own bed and a window overlooking the outdoor exercise yard. The quarantine facility is fitted with internal acoustic panels to absorb noise so that each pet has the opportunity to get some well-earned peace and quiet.

If two dogs or two cats are from the same family, they are permitted to stay together as long as you have a letter of recommendation from your vet that will inform quarantine staff that it is safe for them to be together.

Jetpets provide the full pet travel experience and can handle your pet move from door to door including all quarantine requirements but if you have further questions not answered here feel free to contact a pet travel consultant at Jetpets who can answer any other questions you may have.

Pet Quarantine | Jetpets | Global Pet Travel | Safe Pet Transport

Thinking of relocating?

Learn why hundreds of Jetpets customers the world over trust Jetpets with their pet. Our customers consistently mention our commitment to communication, our professionalism and our clear love for animals in their endorsements.

Testimonial 1:

“We would like to thank JETPETS for their professional actions involved with transporting Darius to London. Besides being tired he was very happy and healthy when he arrived yesterday. Thank you again for your amazing service. We truly appreciate your handling of his travel”

Barton (Darius’s owner)

Testimonial 2:

“Hi Amy and Rose!

Just a quick email to say a big THANK YOU for everything you did for Olive over the last month.  The quick responses to questions, lovely weekly updates and the constant reassurance that everything was fine were just what we needed in this stressful time!  I wouldn’t hesitate to recommend Jetpets to friends and family, and I will definitely be using you guys when we decide to come back home!

I thought you would like to see some photos of Olive settling into her new dwellings.  It didn’t take her long, she handled the flight like a champ and was walking around like she owned the place almost instantly!

Thanks again for all of your help!”

Jules (Olive’s Owner)

Testimonial 3:

“I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.

The experience of knowing your best friend is travelling is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and took all the stress of paperwork off me. I highly recommend them.

Katie (Penny’s Owner)

Our customers come from all over the world but the one thing they all agree on is Jetpets commitment to welfare, comfort and safety of their travelling animals.

We encourage anyone thinking of relocating, either nationally or internationally, to take the time to read through our websites testimonial section here or on Facebook to get a better idea of how we can assist your family to relocate.

Jetpets featured in documentary – Secrets of the Long Haul Flight

Secrets of the Long Haul Flight reveals some of the commercial aviation industry’s best kept secrets in this one hour documentary. The made for television documentary lifts the lid on such mysteries as where the cabin crew sleep, areas off limits to passengers and of course animal travel. Jetpets were asked to give some details about how animal transport works and our clients “Alfie and Mitzi” were among the travellers making the 17,000 kilometre trip from London to Sydney in the documentary.

Qantas | Documentary | Jetpets | Pet Transport Australia

Alfie and Mitzi are just two of the 65,000 animals transported by Qantas and the documentary gave Jetpets an opportunity to provide some information regarding the logistics of moving live animals in the air. Alfie and Mitzi were return travellers travelling from London, England to Sydney, Australia and as such had to undergo strict regulations requiring vaccinations and treatments to comply with Australia’s entry requirements.

Once Alfie and Mitzi touched down in Australia they were taken by a Jetpets Pet Handler to mandatory quarantine for a 10 day stay which ensures that no unwanted diseases or medical conditions are brought in to our country.

“The quarantine process is something that quite often our customers are concerned about. There is a common misconception that animals are locked in cages until their quarantine period is up but this is not the case at all. Animals are given walks, playtime and enjoy nutritious and carefully prepared meals and most importantly are checked regularly by veterinarians” said Jetpets spokesperson Montana Sheridan.

Upon collection from quarantine they are picked up by a Jetpets Pet Handler, given a comfort stop and cuddle before they board their flight to Sydney and join their family in their new home in Sydney.

The documentary is available to view on SBS on Demand until the 25th of August or can be viewed on Youtube.

 

Koalas head to Hirakawa Zoo

Last month we were lucky enough to transport 3 beautiful Koalas to their new home at Hirakawa Zoo in Kagoshima, Japan!

The Koalas, Boonda, Franc and Brandy, headed from their home at Dreamworld on the Gold Coast to Japan – in style! For the move, Jetpets had crates custom built just for them that featured Indigenous artwork created by the local Aboriginal community.

We were extremely excited to be a part of this move and know that our friends in Japan will enjoy visiting these Koalas in their new home soon!

For more information on Hirakawa Zoo, visit: http://hirakawazoo.jp/lang/en/

Jetpets were lucky enough to transport 3 beautiful Koalas to their new home at Hirakawa Zoo in Kagoshima, Japan!  We were lucky enough to transport 3 beautiful Koalas to their new home at Hirakawa Zoo in Kagoshima, Japan!

 

Moving Your Pet From Australia to Europe: What Pet Owners Need to Know

Moving overseas comes with plenty of planning, paperwork and logistics. When you’re bringing a pet along for the journey, there’s even more to consider.

At Jetpets, we’ve helped families relocate their pets from Australia to destinations across Europe for many years. Whether it’s a move to the United Kingdom, Ireland, France, Germany, Italy or beyond, we’ve seen firsthand the planning, preparation and questions that come with international pet travel.

While every relocation is different, careful planning and the right support can help make the journey as smooth as possible for both you and your pet. To help you prepare, we’ve shared some of the key things every pet owner should know before moving their pet from Australia to Europe.

Europe Isn’t One Destination When It Comes to Pet Travel

Are Your Pets Travelling With Us From Australia To Europe (Including The United Kingdom)?

A common misconception is that Europe has one set of rules for travelling pets.

In reality, every country has its own import requirements, documentation processes and timelines. While some destinations may share similarities, the steps involved in moving a pet to the United Kingdom can differ from those required for a move to Germany, France or Italy.

This is one of the reasons why international pet travel can feel overwhelming for pet owners. Understanding which requirements apply to your destination is one of the most important steps in planning a successful relocation.

Our experienced Pet Travel Consultants will work closely with pet owners to understand their destination, relocation timeline and individual circumstances before mapping out the most appropriate travel plan.

International Pet Travel Requirements Can Change

One of the biggest challenges with international pet travel is that requirements don’t always stay the same.

Government authorities regularly review import protocols, documentation requirements and arrival procedures. As a result, information that was accurate when you first started planning your move may change before you and your pet are ready to travel.

We stay up to date with the latest industry information and work closely with airlines, veterinarians, government departments and trusted international partners to help ensure your pet travels in accordance with current requirements.

It’s also important to remember that some requirements may apply to you as the pet owner, not just your pet. Depending on your destination, there may be specific arrival windows, customs procedures or documentation requirements that need to align with your pet’s journey.

For example, certain destinations require pet owners to enter the country within a specified timeframe of their pet’s arrival. You may be required to pay local country Value Added Tax (VAT) (ranging from upwards of 19% depending on the country) and potentially import duties based on the total value of the animal and transport costs.

Common Requirements for Travelling Pets

There are some common steps that many European destinations require before your pet can travel. These may include:

  • Microchipping so your pet can be permanently identified.
  • A valid rabies vaccination, which is a requirement for entry into many European countries.
  • Official veterinary documentation, such as a health certificate or third-country veterinary certificate.
  • Additional testing or treatments, depending on your destination and the latest import requirements.
  • Travelling within the required owner and pet entry timeframes, where applicable, to ensure the move is recognised as a non-commercial relocation.

What Pet Owners Often Don’t Expect About Moving a Pet to Europe

After helping thousands of pets relocate internationally, we’ve noticed there are a few things that often surprise pet owners.

Planning Usually Starts Earlier Than Expected

One of the most common things we hear is: “I didn’t realise how much planning was involved.”

Many people assume pet travel can be organised at the same time as booking their own flights and accommodation. In reality, international pet relocations often require preparation well before departure dates are confirmed.

Starting early gives you more time to understand destination requirements, organise veterinary appointments, complete documentation and secure suitable travel arrangements without unnecessary pressure.

Every Relocation Is Different

No two international pet relocations are exactly the same. The process can vary depending on your destination, your pet’s breed, age and size, airline availability, the time of year you’re travelling and even your final destination within a country.

That’s why a personalised approach is so important. What works for one family’s move to London may be completely different from another family’s relocation to rural France or northern Italy.

Moving a Pet Is About More Than Booking a Flight

Many pet owners are surprised to learn just how much coordination happens behind the scenes.

A successful international relocation often involves communication between airlines, veterinarians, government authorities, destination agents and travel specialists to ensure every part of the journey runs smoothly.

Having an experienced team managing these moving parts means you can focus on your own relocation, knowing your pet’s journey is being carefully planned too.

Preparing Your Pet for an International Journey

One of the biggest concerns pet owners have is how their pet will cope with a long-haul journey. While every pet is different, preparation can make a significant difference to their travel experience.

Some simple ways to help prepare your pet include:

  • Introducing them to their travel crate well before departure.
  • Maintaining familiar routines where possible.
  • Completing veterinary appointments and documentation within the required timeframes.
  • Allowing plenty of time for planning and preparation.
  • Seeking advice from experienced pet travel professionals.

How Jetpets Can Help

Moving your pet overseas is about much more than organising transport. From your first conversation with us, our Pet Travel Consultants work alongside you to understand your relocation plans, explain destination-specific requirements and coordinate every stage of your pet’s journey.

Whether you’re moving for work, family or a new adventure overseas, we can assist with:

  • International travel planning
  • Flight arrangements
  • Travel crate guidance
  • Veterinary and documentation requirements
  • Coordination with trusted partners throughout your pet’s journey
  • Ongoing support from departure in Australia through to arrival in Europe

Planning a Move to Europe With Your Pet?

Whether you’re moving to the United Kingdom, France, Germany, Italy or elsewhere in Europe, planning ahead is one of the best ways to help ensure a successful relocation.

International pet travel requirements can change, timelines can vary between destinations and every pet’s journey is unique.

Speaking with an experienced Jetpet’s pet transport specialist early means you’ll have the latest information, understand what applies to your specific destination and have support throughout the planning process.

Are Your Pets Travelling With Us From Australia To New Zealand?

Are Your Pets Travelling With Us From Australia To New Zealand?As you know, our dedicated team of Pet Travel Consultants are always working with government bodies and organisations across the globe to ensure that we can move your pets as smoothly as we can to their new homes.

With this in mind, we would like to fill you in on some proposed regulatory changes made by The New Zealand Ministry for Primary Industries (MPI) that are proposed to come into effect on December 1st, 2014.

Here’s a quick summary of what’s changing:

1. Veterinary animal inspections at international airport locations in New Zealand, (Auckland, Wellington and Christchurch,) will now take place during the following defined periods:

  • Auckland: 7:00 – 19:00
  • Wellington: 15:30 – 17:00
  • Christchurch: 13:00 – 17:00

Please note that the above times are now written as inspection times, not flight times, and will apply Monday to Friday (with the exception of public holidays and a period of time between and around Christmas and New Year.)

2. It is also proposed that arrival inspection fees will increase by approximately $150 for your first pet and $75 for each additional pet that you may have travelling with you.

Not sure what this means for you and your pet?

Don’t worry! Your Jetpets Pet Travel Consultant will talk you through these changes and will work closely with you to ensure a smooth journey for your furry friend into New Zealand.

As we mentioned above, these changes are currently in their draft stages and we will keep you up to date with any further changes as they come to light.

If you have any questions in the meantime, or if you are planning a trip to New Zealand in the future and just want to have a chat, please do not hesitate to contact a Jetpets Pet Travel Consultant on 1300 668 309.

Australian Working Dog Rescue

Australian Working Dog Rescue and JetpetsWe’re thrilled to be officially working with Australian Working Dog Rescue to support the amazing work they do! Thanks guys!

 

A note from Australian Working Dog Rescue:

“As we do our work all around this great country, plane travel is an essential part of moving our dogs to adopters, and to get some special cases to a suitable foster carer in another state. In this regard, Jetpets have stepped up assist us with some donated flights from their providers, TOLL. It’s great to have large companies paying attention to animal welfare, and giving us a helping hand to save some more lives, so if your business can assist, then why not follow the lead set here?”